Mr Lam was a seasoned human resources management practitioner for over 30 years before his retirement in 2014. His extensive human resources management experience encompasses different industries including construction, real estate, telecommunication, trading and finance, and different cultural background. Mr Lam has been conducting management related training courses and as voluntary committee member for various NGOs since the early 90s. He is a fellow member of the Hong Kong Institute of Human Resource Management in which he served at various time as the Vice President, Member of the Executive Council, co-Chairman of the Professional Standards Committee and member of various committees. At present, he is a Honorary Assistant Professor teaching people management course at the Department of Social Work and Social Administration of the University of Hong Kong.

Charles is responsible for steering and managing different Learning & Development initiatives in HK and other business hubs in order to facilitate cross-fertilization and build up staff competencies to accelerate the growth of MTR operations in HK, Macau and overseas.

Prior to joining MTR, Charles held management positions in both corporate and HR consultancy companies. He graduated from HKU with an engineering degree, and acquired MBA in HKUST. Besides, Charles was awarded British Chevening Scholarship to study in London Business School and Cambridge University. He is also the certified trainer of “7 Habits” and “NLP”, and was awarded the “Distinguished Trainer” by HKMA and “Top 5 Emerging Training Leader” by US Training Magazine.

Dr Michael Kwong holds degree from the University of Nottingham (U.K.) and Newport University (U.S.). He has worked in various leading media corporations including Asia Television, The Express News (Deputy Sales Director) and the New Evening Post (General Manager, Advertising Dept.) with over fifteen years’ successful experience in the sales and marketing field.

Dr Kwong has been a business consultant and a part-time lecturer for a few institutions including HKMA, CUHK SCS, CityU SCOPE, PolyU (CBC, HKCC & SPEED), etc. He is especially strong to deliver training with topics in: win-win negotiation, supervisory skills, Leadership with Chinese Wisdom, EQ and AQ, customer service excellence, customer relationship management, professional selling skills, marketing strategy, creative thinking, team building and communication.

Dr Kwong is a training consultant specializing in the area of Chinese Wisdom Leadership Skills, Media Skills, Selling and Negotiation Skills. He was also the co-author of "Relationship Marketing: the business strategy for e-commerce" (2000) and a contributing author of "The 21st Century Business Strategy" (2001) and "Strategies in Performance Management" (2006).

With over forty years of service in the people management profession, Mr Lai is experienced in HR management strategy, reward management, performance management, employee engagement and succession planning. Prior to his current role, he was the Group HR Manager of CLP Holdings, Ltd., the parent company of China Light & Power Group, managing the Group's remuneration policies and practices, as well as its HR Information System. He is also a regular speaker and guest lecturer at local universities and professional bodies.

林女士在社會服務界別擁有超過10年的經驗，主力於NGO能力建設和跨界別合作發展等領域。她於2007年協助香港社會服務聯會成立了HKCSS Institute，旨在促進業界的機構管理質素。她亦曾為不同的機構提供機構評估及人才發展等管理顧問項目，並主力負責業界的薪酬調查及領導模式等研究工作。林女士是認可的DISC職業行為分析師(IML)、Big5諮詢師(CentACS)及Harrison AssessmentsTM 培訓員，並擁有行政人員工商管理碩士(HKUST) 、社會心理學碩士(LSE) 及管理顧問專業文憑(HKU)。

Mr Yeung has been serving in the field of children and youth service for 20 years. He is currently responsible for service innovation, talents and capacity building at The Boys' & Girls' Clubs Association of Hong Kong.
Bono is a certified DISC behavioural consultant of the Institute for Motivational Living and certified practitioner of Workplace Big Five Profile of the Center for Applied Cognitive Studies (CentACS), USA. And he has years of solid experience in applying NLP, Theatre of the Mr Yeung has been serving in the field of children and youth service for 20 years. He is currently responsible for service innovation, talents and capacity building at The Boys' & Girls' Clubs Association of Hong Kong.
Bono is a certified DISC behavioural consultant of the Institute for Motivational Living and certified practitioner of Workplace Big Five Profile of the Center for Applied Cognitive Studies (CentACS), USA. And he has years of solid experience in applying NLP, Theatre of the Oppressed and the use of art for empowerment in social work.

鍾衍文先生累積了近30年的人力資源管理的工作經驗，他曾於多類型的商業機構，如酒店、餐飲服務、物業管理、運輸服務和康樂會所，擔當人力資源領導的角色。鍾衍文先生並曾為一家美國顧問公司擔任高級顧問，他主要為不同企業和政府機構教授「富蘭克林柯維(Franklin Covey)」的培訓課程，他曾為不同的企業主持專業培訓及講座，有效地協助員工發揮潛能，提升員工士氣和歸屬感，為企業帶來正面的效益。

鍾衍文先生憑著其豐富的人力資源管理及營運經驗，能準確地為全新的項目作周詳規劃，並制訂公司願景、使命、主導價值觀及營運管理模式，他擅長招聘管理團隊、設計和撰寫全方位的人力資源政策、推行有系統的培訓計劃、建立績效管理系統和內部運作體系。通過他獨到的分析及切合需要的策略性人力資源規劃，使所有新發展的業務，都能夠在短期內達到業務目標。