Ms. Yuen has extensive experience in employee training and risk management, with a particular focus on leadership competence development, service quality audit, complaints handling and occupational safety. For more than two decades, she has held senior management positions in large, medium, and small NGOs, as well as strong in managing grievances and complaints with mediation and personality analysis.

Ms. Yuen is a registered social worker, a Certified MBTI® Step I and II Practitioner, a Certified Professional Behavioral Analyst, a Certified Professional Motivators Analyst, a National Mediator and an Accredited Occupational Rehabilitation Specialist. She earned the Master of Business Administration (Human Resource Management), Master of Arts in Social Work, Master of Arts in Religious Studies, Bachelor of Social Science (Hons) in Social Work and Professional Diploma in Occupational Safety & Health.