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Conflict Dynamics and Negotiation Strategies

Introduction

Conflict is an inherent and inevitable part in any working relationship. In the context of NGOs, where collaborative efforts among colleagues and teams are crucial for delivering impactful social services, effective conflict management becomes essential for fostering collaboration and driving organizational success. When approached professionally and constructively, conflict can act as a powerful catalyst for strengthening relationships and enhancing communication among individuals.

In this workshop, participants will explore a variety of effective communication techniques and negotiation frameworks. They will also develop essential emotional intelligence competencies that are vital for navigating challenging situations. Through case studies and hands-on applications, participants will acquire practical conflict management and negotiation skills to strengthen stakeholder relationships and advance the mission of their NGOs.

Objective

  • To understand conflict and differentiate between constructive and destructive conflict
  • To equip participants with the knowledge and skills to effectively manage conflicts
  • To resolve conflict through strategic negotiation and effective communication

Content

1.    Understanding Conflict

  • Introduction to conflict and its impact in the workplace
  • Identification of common sources of conflicts

2.    Constructive vs. Destructive Conflict

  • Differentiating between constructive and destructive conflict
  • Characteristics and outcomes of each type

3.    Resolving Conflict through Negotiation

  • Introduction to negotiation as a conflict resolution strategy
  • Principled negotiation techniques for finding mutually acceptable solutions
  • Role-playing exercises for practicing negotiation skills

4.    Effective Communication in Conflict Management

  • Importance of clear and assertive communication in conflict resolution
  • Techniques for active listening and non-defensive communication
  • Managing emotions during conflict discussions

5.    Strategies for Collaborative Problem-Solving

  • Introducing collaborative problem-solving approaches
  • Techniques for brainstorming and consensus-building
  • Facilitating constructive dialogue

6.    Conflict Prevention and Post-Resolution Strategies

  • Strategies for preventing conflicts and learning from them

Details

Course Code : 24B-02
Date(s) : 10 Dec 2024 (Tue)
Time : 0930 - 1700 (6 Hours)
Venue : Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
Target Participants : NGO Managerial & Supervisory Staff (with experience in handling conflict in team) 
Class Size : 30
Language : Cantonese (supplemented with English)
Fee : HKD 1,580.00
    HKD 1,420.00 (For HKCSS Agency Member Staff Only)
    HKD 504.00 ("Small NGO Talent Development Subsidy Programme"- the highest subsidy amount is 60% of the course fee. Please refer to “Financial Assistance”.)
Early Bird Fee : HKD 1,260.00 (Payment on or before 12/11/2024 for HKCSS Agency Member Staff Only)
Enquiries : 2876 2465 or institute@hkcss.org.hk
Speaker(s) :
Dr. Wan Joey 尹祖伊博士
Management Training Consultant
ECOACH Consulting

Dr. Joey Wan is the Management Training Consultant at ECOACH Consulting, the former Chief Drucker Educator at Peter F, Drucker Academy. He is the Adjunct Lecturer at HKU Space, who provides professional trainings and teachings to the senior executives of multi-national corporates, non-profit organizations, and government in the past 12 years. With the focus of his research area of “Innovation and Entrepreneurship”, Joey is passionate in sharing his unique insights on talent management in the entrepreneurial perspective.

Besides, he had served Prince of Peace Group as the General Manager (Asia Pacific) to overview branch offices’ operations in Asia Pacific, after working in USA head office for years. He received his Bachelor of Science (International Business), Master of Business Administration from San Francisco State University, and Doctor of Business Administration from Hong Kong Baptist University.


Remarks

Quota is set for each course in "Small NGO Talent Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .


Applicants have to use the online membership system of the HKCSS Institute for enrollment. The membership is on an individual basis, for the application of the courses and activities of the HKCSS Institute only.

Staff from HKCSS Agency Members will not automatically become members of the HKCSS Institute. The membership is not equivalent to the membership status of HKCSS Agency Member.

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