Dr Michael Kwong holds degree from the University of Nottingham (U.K.) and Newport University (U.S.). He has worked in various leading media corporations including Asia Television, The Express News (Deputy Sales Director) and the New Evening Post (General Manager, Advertising Dept.) with over fifteen years’ successful experience in the sales and marketing field.

Dr Kwong has been a business consultant and a part-time lecturer for a few institutions including HKMA, CUHK SCS, CityU SCOPE, PolyU (CBC, HKCC & SPEED), etc. He is especially strong to deliver training with topics in: win-win negotiation, supervisory skills, Leadership with Chinese Wisdom, EQ and AQ, customer service excellence, customer relationship management, professional selling skills, marketing strategy, creative thinking, team building and communication.

Dr Kwong is a training consultant specializing in the area of Chinese Wisdom Leadership Skills, Media Skills, Selling and Negotiation Skills. He was also the co-author of "Relationship Marketing: the business strategy for e-commerce" (2000) and a contributing author of "The 21st Century Business Strategy" (2001) and "Strategies in Performance Management" (2006).

Mr David Chung, a practitioner, author, and consultant in the Design Thinking and business transformation. He has more than 15 years of experience in consulting and training across different sectors, including the travel, aviation, retail, beauty, hospitality, and financial services sectors.
He managed five large scale Hong Kong- to regional-based customer experience transformation projects and over 200 events of business innovation for Fortune 500 companies and Top 100 HK listed companies in the last 5 years.
He was the Head of SGS Academy HK and Head of Enterprise Consulting at Dun & Bradstreet HK. He is the co-author of Demand Chain Management book and two ISPI papers.