Dr Michael Kwong holds degree from the University of Nottingham (U.K.) and Newport University (U.S.). He has worked in various leading media corporations including Asia Television, The Express News (Deputy Sales Director) and the New Evening Post (General Manager, Advertising Dept.) with over fifteen years’ successful experience in the sales and marketing field.

Dr Kwong has been a business consultant and a part-time lecturer for a few institutions including HKMA, CUHK SCS, CityU SCOPE, PolyU (CBC, HKCC & SPEED), etc. He is especially strong to deliver training with topics in: win-win negotiation, supervisory skills, Leadership with Chinese Wisdom, EQ and AQ, customer service excellence, customer relationship management, professional selling skills, marketing strategy, creative thinking, team building and communication.

Dr Kwong is a training consultant specializing in the area of Chinese Wisdom Leadership Skills, Media Skills, Selling and Negotiation Skills. He was also the co-author of "Relationship Marketing: the business strategy for e-commerce" (2000) and a contributing author of "The 21st Century Business Strategy" (2001) and "Strategies in Performance Management" (2006).

鍾先生從事創新及組織變革多年，亦是資深的管理顧問與作家，為工商百業提供的顧問服務逾15年之久，其專業領域橫跨零售、服務、財金及公用事業。他曾是SGS(香港)管理學院主管、美國鄧白氏(香港)企業諮詢部主管。

鍾先生是IDEO『以人為中心的設計思考』的課程導師。在過去五年，曾在中港地區主持超過200場有關設計思維與創新的活動及課程。同時，他亦曾領導超過20個成功的產品、服務及企業創新項目。他的著作及國際商業論文包括《Demand Chain Management》及《WOW the Hospitality Customers: Transforming Innovation into Performance Through Design Thinking》。