訓練課程

NGO 新晉升主管證書課程 - 第五節 (掌握工作間的溝通技巧與人際關係)

簡介

【Session 5 - Mastering Your Communication and Interpersonal Skills at Workplace】

Note: This session is part of the “Certificate Programme for Newly Promoted Supervisors and Managers in NGOs”. Enrollment for this individual session is NOT applicable. For details of the full certificate programme, please click HERE.

目標

To understand the high impact influencing communication process
To master effective communication and influencing skills
To work effectively with different communication styles
To grasp the skills of being assertive rather than acting too hard or too soft
To know how to communicate effectively to arrive at a “Win-Win” situation
To understand the basis for a “Win-Win” outcome

內容

Key Principles of Effective Communication
Barriers for Communication and Ways of Overcoming them
Different Communication Styles with Communication Techniques
The Communication Process and Skills
Understanding Your Interpersonal Communication and Conflict Styles and How to Handle Conflicts and Best Influence Others Positively
Practical Skills for Communicating with all Internal and External Stakeholders Effectively in the Workplace

詳細資料

課程編號	:	22A-C09
日期	:	5 Oct 2022 (Wed)
時間	:	0930 - 1730 (6.5 小時)
地點	:	香港灣仔軒尼詩道15號溫莎公爵社會服務大廈
對象	:	Newly-promoted supervisors and managers (preferably within 3 years) with people management role and direct report subordinate(s) Priority will be given to applicants with recommendation from their supervisors/organizations (Please download the recommendation form for completion by your organization, if applicable. For applicants with recommendation from supervisors/organizations, both the programme application form (paper/online) and organization recommendation form have to reach HKCSS Institute by 6 July 2022.)
名額	:	30
語言	:	粵語（以英語輔助）
費用	:	港幣 0.00
		港幣 0.00 (社聯會員機構職員)
早鳥費用	:	港幣 0.00 (在 06/07/2022 或之前繳款, 只限社聯會員機構職員)
查詢	:	2876 2434 或 [email protected]
主講嘉賓	:	Ms. YU Cindy 余蕙芳女士課程發展總監及首席導師駿才策略顧問（香港）有限公司余女士曾在競爭激烈的旅遊業、金融業、培訓工作超過25年時間，負責前線市場銷售、管理及內部培訓等工作，輔導一線銷售員及客戶服務後勤團隊。曾擔任外展經歷培訓中心及香港青年領袖培訓學院的課程總監一職，專注於培訓及人力發展工作至今。余女士是全港首批國際優質服務管理執業師ISQMP之一，獲得由SGS認可的國際優質服務認證QualiCert® 的內審員資格和考獲國家（一）級專業企業培訓師及品牌策劃師的專業資格，同時亦是香港市務學會及國際優質服務協會專業會員，對瞭解和滿足各類顧客需求甚具心得。

備註

「小型機構人才發展資助計劃」不適用於此課程。其他資助計劃，請參閱按此。

About Vaccine Pass & "LeaveHomeSafe” QR Code

All participants are required to scan the "LeaveHomeSafe” venue QR code and present their Vaccine Pass for verification to show evidence of vaccination or medical exemption certificate upon entry to the class venue.
Depending on the latest pandemic situation, the mode of course delivery might change to online class.
No refund or course withdrawal will be made due to non-fulfillment of QR code scanning and Vaccine Pass verification and/ or change of course delivery mode.
For details of the Vaccine Pass (疫苗通行證), please visit https://www.coronavirus.gov.hk/chi/vaccine-pass.html