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NGOs Salary Survey and NGOs Benefit Survey

NGOs Salary Survey 2017

NGOs Salary Survey 2017


The Hong Kong Council of Social Service (hereafter the "HKCSS") has conducted annual NGOs Salary Survey (hereafter the "Survey") for the social service sector since 2003. Overseen by a Working Group composed of representatives from the social service sector, experts from the business sector and human resources management profession and conducted by an independent survey consultant, the Survey aims to provide the most updated reference to assist Non-governmental Organizations (NGOs) in positioning their salary and benefits strategies to attract, motivate, reward and retain staff and revamping the relevant human resources management practices to meet the challenging operating environment.

In the past decades, the operating environment of the social service sector has kept on changing. The introduction of the Lump Sum Grant Subvention (LSGS) has transformed the resources management of the NGOs in the social service sector, especially in human resources management. NGOs are given the freedom to manage their staff structure, staff-mix and the level of salary and benefits under the new funding mode. To facilitate NGOs in determining the levels of salary and benefits with flexibility to meet their organizational requirements, more relevant and timely reference on the salary and benefits policy and strategy of the sector should be made available.

The scope of the Survey and salary data covered have been modified to cope with the changing environment and practices of the sector. Apart from covering the salary data of full-time staff in-post whose salary structure does not strictly follow the Master Pay Scale (the "MPS"), more comprehensive information on salary structure with both starting and maximum salaries has also been collected since 2012. The enhancement provides a better understanding on the salary structure of the benchmarked positions of the sector. Without the contributions from the Participants and the Working Group, and the professional service rendered by the survey consultant, the Survey cannot be accomplished to provide the social service sector with valuable reference on the practices on salary and benefits. Over the past years, the number of participants has doubled. This year, a record high is achieved, with 106 Agency Members participated, with 16 of them being new participants. In regards of the reference date of the salary data, the same date, 31 October, as per the past surveys, was selected. This is to note that the approval of annual civil service salary adjustment by Legislative Council was delayed to late October of 2017, instead of August in the past few years.

Objective and Scope of the Survey

The objective of this Survey is to provide NGOs with the most updated reference in the following issues:

  1. summary of salary data for a set of benchmarked positions in different job families;
  2. comparison of salary level in past years for each position (which salary structure do not strictly follow the MPS);
  3. average percentage of overall salary adjustment awarded to eligible staff in NGOs as a result of the regular salary review; and
  4. summary of findings of human resources management practices among the NGOs.

The reference date of the salary data in this Survey is as of 31 October 2017. It covers 30,274 full-time staff in-post whose salary structure does not strictly follow the MPS. A total of 53 benchmarked positions have been selected for this Survey.

Survey Methodology

The following methodology is deployed in this Survey.

Design of the Survey

The questionnaire and job descriptions for benchmarked positions are developed to:

  1. ensure adequate representation and fair interpretation of findings;
  2. collect empirical data and views from the Participants on their current practices in salary and benefits management; and
  3. identify the differences in salary and benefit management practices due to the heterogeneity of Members.

To facilitate the Participants to complete the questionnaire, the HKCSS answers enquiries on general and administration questions. Stat Solutions Co, as the survey consultant, is responsible for answering technical questions, conducting data analysis as well as maintenance of all data provided by the Participants in total confidentiality throughout the entire process.


Data Collection

All Members (458 Members as of 31 August 2017) of the HKCSS were invited to participate in this Survey. A total of 106 Members returned the questionnaires to Stat Solutions Co. directly.


Data Analysis and Report

Data were entered into an electronic file for tabulation and analyzed by Stat Solutions Co. in a professional and strictly confidential manner. Necessary clarifications were made by Stat Solutions Co. to resolve potential data distortion and ensure completeness, accuracy, reliability and validity. Only salary data with THREE OR ABOVE Respondents will be presented in the report.

Some percentages in the figures may not add up to the total of 100% because of decimal points rounding.

Profile of Participants

A total of 106 Members participated in the Survey this year, covering 37,456 full-time staff, which accounts for about 58.4% of employees of HKCSS Members covered in the Membership database of the Hong Kong Council of Social Service.


List of Participating Agencies (in alphabetical order)

1. Aberdeen Kai-Fong Welfare Association Social Service Centre 
2. Agency for Volunteer Service 
3. AIDS Concern Foundation Limited 
4. Arts with the Disabled Association Hong Kong 
5. Association of Baptists for World Evangelism (HK) Limited 
6. Baptist Oi Kwan Social Service 
7. Bo Charity Foundation Limited 
8. Breakthrough Limited 
9. Caring for Children Foundation Limited 
10. Chi Lin Nunnery Social Service Division 
11. Children's Cancer Foundation 
12. Children's Medical Foundation Limited 
13. Chinese Young Men's Christian Association of Hong Kong 
14. Christian & Missionary Alliance Church Union Hong Kong Limited 
15. Christian Action 
16. Christian Concern For The Homeless Association 
17. Christian Family Service Centre* 
18. Chuk Lam Ming Tong Limited 
19. Community Drug Advisory Council 
20. CPMS Neighbourhood Elderly Centre of Grace* 
21. Ebenezer School and Home for the Visually Impaired* 
22. Evangelical Lutheran Church Social Service - Hong Kong 
23. Feeding Hong Kong Limited 
24. Friends of The Earth (HK) Charity Limited 
25. Fu Hong Society 
26. Fung Kai Public School - Fung Kai Care & Attention Home for the Elderly 
27. HandsOn Hong Kong Limited* 
28. Heep Hong Society 
29. Helping Hand 
30. HER Fund Limited* 
31. Hok Yau Club 
32. Hong Chi Association 
33. Hong Kong - Macao Conference of Seventh-Day Adventists, Social Service Department 
34. Hong Kong & Macau Lutheran Church Social Service Limited 
35. Hong Kong Employment Development Service Limited 
36. Hong Kong Evangelical Church Social Service Limited 
37. Hong Kong Family Welfare Society 
38. Hong Kong Federation of Women's Centres 
39. Hong Kong Housing Society 
40. Hong Kong Lutheran Social Service, The Lutheran Church - Hong Kong Synod 
41. Hong Kong PHAB Association 
42. Hong Kong Red Cross 
43. Hong Kong Sheng Kung Hui Welfare Council Limited 
44. Hong Kong Society for the Protection of Children 
45. Hong Kong Young Women's Christian Association 
46. HOPE -worldwide 
47. International Social Service Hong Kong Branch 
48. KELY Support Group 
49. Kwun Tong Methodist Social Service* 
50. Life Workshop 
51. Lok Chi Association Limited* 
52. Mother's Choice Limited 
53. Neighbourhood Advice-Action Council 
54. New Life Psychiatric Rehabilitation Association 
55. Oxfam Hong Kong 
56. Partnerships for Community Development Limited* 
57. PathFinders Limited* 
58. Pentecostal Church of Hong Kong 
59. Playright Children's Play Association 
60. Pok Oi Hospital, Board Office 
61. Richmond Fellowship of Hong Kong 
62. S.K.H. Holy Carpenter Church Community Centre 
63. Senior Citizen Home Safety Association 
64. Sheng Kung Hui St Christopher's Home Limited 
65. Sik Sik Yuen 
66. Stewards 
67. Suicide Prevention Services Limited 
68. Tai Po Baptist Church Social Service 
69. The Boys' and Girls' Clubs Association of Hong Kong 
70. The Boys' Brigade, Hong Kong 
71. The Child Development Centre* 
72. The Family Planning Association of Hong Kong 
73. The Hong Kong Award For Young People* 
74. The Hong Kong Catholic Marriage Advisory Council 
75. The Hong Kong Council of Social Service 
76. The Hong Kong Down Syndrome Association 
77. The Hong Kong Federation of Trade Unions Hong Ling Society for the Well-being of the Elderly 
78. The Hong Kong Joint Council of Parents of the Mentally Handicapped* 
79. The Hong Kong Society for Rehabilitation 
80. The Hong Kong Society for the Aged 
81. The Hong Kong Society for the Blind 
82. The Hong Kong Society for the Deaf 
83. The Hong Kong Student Aid Society Limited 
84. The Mental Health Association of Hong Kong 
85. The Parents' Association of Pre-school Handicapped Children* 
86. The Pathways Foundation Limited* 
87. The Salvation Army 
88. The Samaritan Befrienders Hong Kong 
89. The Society for the Aid and Rehabilitation of Drug Abusers 
90. The Society for the Promotion of Hospice Care 
91. The Society of Rehabilitation And Crime Prevention, Hong Kong 
92. The Superioress of the Sisters of the Precious Blood - Precious Blood Children's Village 
93. The Tsung Tsin Mission of Hong Kong Social Service 
94. The Women's Foundation Limited* 
96. Tung Wah Group of Hospitals 
97. United Christian Medical Service 
98. VolTra Limited 
99. Wai Ji Christian Service 
100. Windshield Charitable Foundation 
101. Wofoo Social Enterprises Limited 
102. Yan Chai Hospital Social Services Department 
103. Yan Oi Tong Limited 
104. Young Men's Christian Association of Hong Kong 
105. Youth Outreach 
106. Yuen Long Church (Church of Christ in China) Limited* 

* New Participants in 2017

Analysis of Pay Management Practice

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