Course Search

NGOs Salary Survey and NGOs Benefit Survey

NGOs Salary Survey 2010

NGOs Salary Survey 2010

Introduction

The introduction of Lump Sum Grant has transformed the resources management of the Non-governmental Organizations (NGOs) in the social service sector, especially in human resources management. NGOs are given the freedom to manage their staff structure, staff-mix and the level of salary and benefits under the new funding mode.

NGOs of the welfare sector are entering into the post-Tide-Over Grant (TOG) period. With regard to the expenditure in salary and benefits, it usually carries over 70% of the total expenditure of an organization. To facilitate NGOs in determining the levels of salary and benefits with flexibility to meet their organizational requirements, NGOs need more information from the comparable sectors to set a fair and reasonable remuneration and benefits system for their own organizations.

The Hong Kong Council of Social Service (the “HKCSS”) commissioned Hong Kong Institute of Human Resource Management Ltd. (the “HKIHRM”) to conduct the HKCSS NGOs Salary Survey 2010 (the “Survey”) among the Agency Members of HKCSS. The Survey intends to provide participating Agency Members more comprehensive and updated sector-wide information on the salary and benefits offered by the participating Agency Members to their staff.

During 2005-2008, the pay data did not cover “snapshot” staff of participating Agency Members receiving subvention from the Social Welfare Department of HKSAR Government. In 2009, due to the completion of TOG, more organizations reviewed their salary scales. Therefore the pay data covered has expanded to those Agency Members who do not strictly follow the Master Pay Scale (MPS) in their remuneration and benefits design.

The results of the Survey aim to provide reference information to assist the participating Agency Members in positioning their remuneration and benefits strategies to attract, reward and motivate staff and revamping the relevant human resources management practices to meet the challenging operating environment.


Objective and Scope

The objective of this Survey is to provide reference information for the participating Agency Members on a most recent:

  1. summary of salary data for a set of benchmarked positions in different job families;
  2. report of benefits offered to different levels of staff by NGOs;
  3. analysis of human resources management practice among NGOs;
  4. comparison of trends of salary level in past years for each of the job title included in the Survey of staff whose salary scale does not strictly follow the MPS;
  5. average percentage of overall salary adjustment awarded to eligible staff in organizations as a result of the regular salary review.

The scope of this Survey covers the latest salary adjustment practice of the selected benchmarking jobs, benefits offered to different levels of staff and other human resources management practice of the participating Agency Members at the reference date as of 31 October 2010. This year, the data of the Survey covered full-time staff in-post whose salary scale does not strictly follow the Master Pay Scale (the "MPS"). A total of 35 benchmarked jobs (A301 cancelled this year) have been selected for this Survey in light of their specific nature to the social service sector and market pay data is not readily available.


Survey Methodology

The following methodology was deployed in this Survey.

Design of the Survey

With the input of the Task Group from HKCSS, the questionnaire and job descriptions for benchmarked jobs were developed. They are aimed to:

  1. ensure adequate representation and fair interpretation of findings;
  2. collect empirical data and views from participating Agency Members on their current practices in salary and benefits; and
  3. identify differences in remuneration practice due to the heterogeneity of agencies.

To facilitate the participating Agency Members to complete the questionnaire (Appendix, P.101), an Explanatory Note with step-by-step instructions was developed (Appendix, P.129). HKCSS representatives served as hotline support for agencies enquiries.


Data Collection and Response Rate

All Agency Members (370 agencies as of 31 October 2010) of the Hong Kong Council of Social Service were invited to participate in this Survey. A total of 80 Agency Members returned the completed questionnaires to HKIHRM directly. With reference to the Directory of Social Service Organizations in Hong Kong 2009, the number of full time staff covered in this survey, 28,838 accounted for 59.3% of those in the social service sector.


Data Analysis and Report

Data were entered as electronic file for tabulation and analysis by HKIHRM in a professional and strictly confidential manner. Necessary clarifications were made by HKIHRM to resolve potential data distortion and ensure completeness, accuracy, reasonableness and validity.


Profile of Participants

Profile of Participants

A total of 80 agencies returned the completed questionnaires this year as follows:

List of Participating Agencies (in alphabetical order)

  1. Aberdeen Kai-Fong Welfare Association Social Service Centre
  2. AFS Intercultural Exchanges Limited
  3. Asia Women's League Limited *
  4. Association of Baptists for World Evangelism (HK) Limited
  5. Baptist Oi Kwan Social Service
  6. Breakthrough Limited
  7. Caritas - Hong Kong
  8. Chai Wan Baptist Church Social Service
  9. Chi Lin Nunnery Social Service Division
  10. Chinese YMCA of Hong Kong
  11. Ching Chung Taoist Association of Hong Kong Limited
  12. Christian and Missionary Alliance Church Union (HK) Limited
  13. Christian Action
  14. Christian Family Service Centre
  15. Christian Oi Hip Fellowship Limited
  16. Ebenezer School and Home for the Visually Impaired
  17. Evangelical Lutheran Church Social Service - Hong Kong
  18. Fu Hong Society
  19. Fung Kai Public School - Fung Kai Care & Attention Home for The Elderly
  20. Haven of Hope Christian Service
  21. Heep Hong Society
  22. Helping Hand
  23. Hong Kong Young Women's Christian Association
  24. Hong Kong Alzheimers' Disease Association
  25. Hong Kong Blind Union *
  26. Hong Kong Catholic Marriage Advisory Council
  27. Hong Kong Christian Service
  28. Hong Kong Committee for UNICEF *
  29. Hong Kong Employment Development Service Limited
  30. Hong Kong Family Welfare Society
  31. Hong Kong Federation of Women's Centres
  32. Hong Kong Lutheran Social Service, Lutheran Church – Hong Kong Synod
  33. Hong Kong PHAB Association
  34. Hong Kong Red Cross
  35. Hong Kong Sheng Kung Hui Welfare Council
  36. Hong Kong Society for the Protection of Children
  37. Hong Kong Student Aid Society
  38. Hong Kong-Macao Conference of Seventh-day Adventists, Social Service Department
  39. HOPE worldwide Limited
  40. International Social Service Hong Kong Branch
  41. Life Education Activity Programme *
  42. Mother's Choice Limited
  43. New Life Psychiatric Rehabilitation Association
  44. Oxfam Hong Kong
  45. Pentecostal Church of Hong Kong
  46. Playright Children's Play Association
  47. Pok Oi Hospital, Social Service Office
  48. Superioress of the Sisters of the Precious Blood - Precious Blood Children's Village
  49. Produce Green Foundation *
  50. Senior Citizen Home Safety Association
  51. Sik Sik Yuen
  52. St. James' Settlement
  53. Tai Po Baptist Church Social Service
  54. The ABM Hong Kong Swatow Baptist Church Community Service Association
  55. The Boys' and Girls' Clubs Association of Hong Kong
  56. The Boys' Brigade, Hong Kong Limited
  57. The Conservancy Association *
  58. The Family Planning Association of Hong Kong
  59. The Hong Kong Anti-Cancer Society
  60. The Hong Kong Council of Social Service
  61. The Hong Kong Down Syndrome Association
  62. The Hong Kong Society for Rehabilitation
  63. The Hong Kong Society for the Aged
  64. The Hong Kong Society for the Blind
  65. The Hong Kong Society for the Deaf
  66. The Mental Health Association of Hong Kong
  67. Mongkok Kai-Fong Association Limited Chan Hing Social Service Centre
  68. Sisters of the Good Shepherd (operated by the Mother Superior of the Congregation of Our Lady of Charity of the Good Shepherd of Angers at Hong Kong)
  69. The Salvation Army
  70. The Society for the Promotion of Hospice Care
  71. The Society for Truth and Light *
  72. The Society of Rehabilitation And Crime Prevention, Hong Kong
  73. The Tsung Tsin Mission of Hong Kong Social Service Company Limited
  74. TREATS
  75. United Christian Nethersole Community Health Service
  76. Wai Ji Christian Service
  77. World Vision Hong Kong
  78. Yan Chai Hospital Social Services Department
  79. Yan Oi Tong *
  80. Youth Outreach *

*New participating agencies in 2010


Data Collection and Response Rate

All Agency Members (370 agencies as of 31 October 2010) of the Hong Kong Council of Social Service were invited to participate in this Survey. A total of 80 Agency Members returned the completed questionnaires to HKIHRM directly. With reference to the Directory of Social Service Organizations in Hong Kong 2009, the number of full time staff covered in this survey, 28,838 accounted for 59.3% of those in the social service sector.


Data Analysis and Report

Data were entered as electronic file for tabulation and analysis by HKIHRM in a professional and strictly confidential manner. Necessary clarifications were made by HKIHRM to resolve potential data distortion and ensure completeness, accuracy, reasonableness and validity.


Analysis of Further Changes in Remuneration and Benefits

Download

Analysis of Remuneration Management Practice

Download
Top