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NGOs Salary Survey and NGOs Benefit Survey

NGOs Salary Survey 2008

NGOs Salary Survey 2008


The introduction of Lump Sum Grant has transformed the resources management of the Non-governmental Organizations (NGOs), especially in human resources management. NGOs are given the freedom to manage their staff structure, staff-mix and the level of compensation and benefits under the new funding mode.

NGOs of the welfare sector are entering into the post-TOG period. With regard to the expenditure in salary and benefits, it usually carries over 70% of the total expenditure of an organization. To facilitate NGOs in determining the levels of salary and benefits with flexibility to meet their organizational requirements, NGOs need more information from the comparable sectors to set a fair and reasonable remuneration and benefits system for their own organizations.

The Hong Kong Council of Social Service (the “HKCSS”) commissioned Hong Kong Institute of Human Resource Management Ltd. (the “HKIHRM”) to conduct the HKCSS Salary Survey 2008-2009 (the “Survey”) among the Agency Members of HKCSS. The Report intends to provide participating Agency members more comprehensive and updated sector-wide information on the salary and benefits offered by the members to their staff.? The Survey this year includes the following new items:

  1. 3 year (2006 – 2008) salary trend comparison; and
  2. analysis of turnover rate.

The results of the Survey aim to provide reference information to assist the participating agencies in positioning their remuneration and benefits strategies to attract, reward and motivate employees and revamping the relevant practices to meet with the challenging operating environment encountered by the NGOs.

Objective and Scope

The objective of this Survey is to provide reference information for the participating agencies on a most recent:

  1. summary of salary data for a set of benchmarked positions in NGOs’ common job families;
  2. report of benefits offered to different levels of staff by NGOs.

The scope of this Survey covers the latest remuneration practices of the selected benchmarking jobs, benefits offered to different levels of staff and other human resources management of the participating agencies at the reference date as at 31st October 2008. The pay data does not cover “snapshot” staff of participating agencies receiving subvention from the Social Welfare Department of HKSAR Government. A total of 36 benchmarked jobs have been selected for this Survey in light of their specific nature to the social service sector and market pay data is not commonly available.

The Survey attempts to provide a comprehensive analysis of the human resources management practices of the NGOs in the social service sector and we hope the Survey will pave the ground work for NGOs to further develop and better utilize their most valuable assets - Human Resources.

Survey Methodology

The following methodology was deployed in this Survey.

Design of the Survey

With the input of the Task Group from HKCSS, the questionnaire and job descriptions for benchmarked jobs were developed. The objectives of the design are to:

  1. ensure adequate representation and fair interpretation of findings
  2. collect empirical data and views from participating agencies on their current practices in salary and benefits; and
  3. spot differences in remuneration practices due to the heterogeneity of agencies.

To facilitate the participating agencies to complete the questionnaire, an Explanatory Note with step-by-step instructions was developed. HKCSS representatives served as hotline support for agencies enquiries.

Data Collection and Response Rate

All Agency Members (351 agencies) of The Hong Kong Council of Social Service were invited to participate in this Survey. A total of 77 Agency Members returned the completed questionnaires to HKIHRM directly with a response rate of 22%.

Data Analysis and Report

Data were entered as electronic file for tabulation and analysis by HKIHRM in a professional and strict confidential manner. Necessary clarifications were made by HKIHRM to resolve potential data distortion and ensure completeness, accuracy, reasonableness and validity.

Profile of Participants

Profile of Participants

A total of 77 agencies returned the completed questionnaires this year.

List of Participating Agencies (in alphabetical order)

  1. Aberdeen Kai-fong Welfare Association Social Service Centre
  2. AFS Intercultural Exchanges Limited*
  3. Association of Baptists for World Evangelism (HK) Ltd.
  4. Baptist Oi Kwan Social Service
  5. Breakthrough Ltd.
  6. Caritas - Hong Kong
  7. Chai Wan Baptist Church Social Service
  8. Chain of Charity Movement
  9. Chi Lin Nunnery - Social Service Division
  10. Ching Chung Taoist Association of H.K. Ltd.
  11. Christian & Missionary Alliance Church Union (HK) Ltd.
  12. Christian Family Service Centre
  13. Christian Oi Hip Fellowship Ltd.
  14. Ebenezer School and Home for the Visually Impaired
  15. Evangelical Lutheran Church Social Service - Hong Kong
  16. Evangelical Free Church of China - Evangel Children's Home
  17. Fu Hong Society
  18. Fung Kai Public School - Fung Kai Care & Attention Home for the Elderly
  19. Heep Hong Society
  20. Helping Hand
  21. Holy Carpenter Church Community Centre
  22. Hong Kong Christian Service
  23. Hong Kong Employment Development Service Ltd.
  24. Hong Kong Family Welfare Society
  25. Hong Kong Lutheran Social Service, Lutheran Church – Hong Kong Synod
  26. Hong Kong Organic Resource Centre Certification Ltd.*
  27. Hong Kong PHAB Association
  28. Hong Kong Red Cross
  29. Hong Kong Sheng Kung Hui Welfare Council
  30. Hong Kong Society for the Protection of Children
  31. Hong Kong Student Aid Society
  32. Hong Kong Young Women's Christian Association
  33. International Social Service Hong Kong Branch
  34. Kwun Tong Methodist Social Service
  35. Light and Love Home Limited
  36. Mong Kok Kai Fong Association Ltd. Chan Hing Social Service Centre
  37. Mother's Choice Ltd.
  38. New Life Psychiatric Rehabilitation Association*
  39. Oxfam Hong Kong
  40. Pentecostal Church of Hong Kong
  41. Playright Children's Play Association
  42. Pok Oi Hospital
  43. Resource The Counselling Centre Ltd.
  44. Richmond Fellowship of Hong Kong
  45. Sheng Kung Hui St. Christopher's Home Ltd.
  46. Scout Association of Hong Kong
  47. Senior Citizen Home Safety Association
  48. Sik Sik Yuen
  49. Society for the Promotion of Hospice Care
  50. St James' Settlement
  51. Tai Po Baptist Church Social Service Centre
  52. The ABM Hong Kong Swatow Baptist Church Community Service Association Limited
  53. The Boys' and Girls' Clubs Association of Hong Kong
  54. The Boys' Brigade, Hong Kong
  55. The Chinese Rhenish Church Hong Kong Synod Welfare Department
  56. The Chinese YMCA of Hong Kong
  57. The Family Planning Association of Hong Kong
  58. The Girls' Brigade Hong Kong*
  59. The Hong Kong Award for Young People
  60. The Hong Kong Catholic Marriage Advisory Council*
  61. The Hong Kong Council of Social Service
  62. The Hong Kong Down Syndrome Association
  63. The Hong Kong Girl Guides Association
  64. The Hong Kong Society for Rehabilitation
  65. The Hong Kong Society for the Aged
  66. The Hong Kong Society for the Blind*
  67. The Hong Kong Society for the Deaf
  68. The Mental Health Association of Hong Kong
  69. The Parents' Association of Pre-school Handicapped Children
  70. The Salvation Army
  71. The Society of Rehabilitation and Crime Prevention, Hong Kong
  72. The Tsung Tsin Mission of Hong Kong Social Service Company Limited
  73. The Women's Foundation*
  74. TREATS*
  75. United Christian Nethersole Community Health Service
  76. Yan Chai Hospital Social Services Department
  77. YMCA of Hong Kong

*New participating agencies in 2008

Analysis of Further Changes in Compensation and Benefits


Analysis of Pay Management Practice