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NGOs Salary Survey and NGOs Benefit Survey

NGOs Salary Survey 2007

NGOs Salary Survey 2007

Introduction

The introduction of Lump Sum Grant has transformed the resources management of the Non-governmental Organizations (NGOs), especially in human resources management. NGOs are given the freedom to manage their staff structure, staff-mix and the level of compensation and benefits under the new funding mode.

NGOs of the welfare sector are entering into the post-TOG period. With regard to the expenditure in salary and benefits, it usually carries over 70% of the total expenditure of an organization. To facilitate NGOs in determining the levels of salary and benefits with flexibility to meet their organizational requirements, NGOs need more information from the comparable sectors to set a fair and reasonable salary system for their own organizations.

The Hong Kong Council of Social Service (HKCSS) commissioned Hong Kong Institute of Human Resource Management Ltd (HKIHRM) to conduct the HKCSS Salary Survey 2007-2008 among the Agency Members of HKCSS. The Report intends to provide participating Agency Members more comprehensive and updated sector-wide information on the salary and benefits offered by the members to their staff.? The Survey this year includes the following new items:

  1. define job types with clear job responsibilities;
  2. more benefits data;
  3. further changes in compensation and benefits.

The results of the Survey aim to assist the participating agencies in positioning their remuneration strategies to recruit and reward employees and revamping their compensation and benefits practices to meet with the current challenges in the operating environment of NGOs.


Objective and Scope

The objective of this survey is to provide reference for the participating agencies on:

  1. a most recent summary of salary data for a set of common benchmarked positions in job families;
  2. a most recent report of benefits offered to different levels of staff by NGOs.

The scope of this survey covers the current practices of the participating agencies in the compensation of the selected benchmark jobs, benefits offered to different levels to staff and other human resources management at the reference date as at 30th September 2007. The pay data does not cover “snapshot” staff of participating agencies receiving subvention from the Social Welfare Department. A total of 35 benchmark jobs have been selected for this study as they are specific to the social service sector and market pay data is not available.

This is an attempt to provide a comprehensive study of the human resources management of the NGO in the social service sector and we hope this survey will pave the ground work for NGOs to further develop and better utilize their most valuable assets - Human Resources.


Survey Methodology

The following methodology was deployed in this Survey.

Design of the Survey

With the input of the Task Group from HKCSS, the questionnaire and job descriptions for benchmark jobs were developed. The objectives of the design are:

  1. to ensure adequate representation and precision of findings
  2. to collect empirical data and views from participating agencies on their current practices in salary and benefits
  3. to spot differences in compensation practices due to the heterogeneity of agencies.

To facilitate participants in completing the questionnaire, an Explanatory Note with step-by-step instructions was developed. HKCSS representatives served as hotline support for agencies enquiries.



Data Collection and Response Rate

All Agency Members (336 agencies) of The Hong Kong Council of Social Service were invited to participate in this Survey. A total of 73 Agency Members returned the completed questionnaires to HKIHRM directly with a response rate of 21.73%.


Data Analysis and Report

Data were entered as electronic file for tabulation and analysis by HKIHRM in a professional and strict confidential manner. Necessary clarifications were made by HKIHRM to resolve potential data distortion and ensure completeness, accuracy, reasonableness and validity.


Profile of Participants

Profile of Participants

A total of 73 agencies returned the completed questionnaires this year.

List of Participating Agencies (in alphabetical order)

  1. Aberdeen Kai-fong Welfare Association Social Service Centre
  2. Agency for Volunteer Service
  3. Asian Outreach Hong Kong*
  4. Association of Baptists for World Evangelism (HK) Ltd.
  5. Baptist Oi Kwan Social Service
  6. Breakthrough Ltd.
  7. Caritas - Hong Kong
  8. Chai Wan Baptist Church Social Service
  9. Chain of Charity Movement
  10. Chi Lin Nunnery Social Services Division
  11. Chinese YMCA of Hong Kong
  12. Ching Chung Taoist Association of Hong Kong Limited
  13. Christian & Missionary Alliance Church Union (HK) Ltd.
  14. Christian Family Service Centre
  15. Christian Oi Hip Fellowship Ltd.
  16. Ebenezer School and Home for the Visually Impaired
  17. Evangelical Lutheran Church Social Service - HK
  18. Fu Hong Society
  19. Fung Kai Care & Attention Home for the Elderly
  20. Haven of Hope Christian Service
  21. Heep Hong Society
  22. Holy Carpenter Church Community Centre*
  23. Hong Kong Christian Service
  24. Hong Kong Employment Development Service Ltd.
  25. Hong Kong Family Welfare Society
  26. Hong Kong Federation of Women's Centres*
  27. Hong Kong Lutheran Social Service, LC-HKS
  28. Hong Kong PHAB Association
  29. Hong Kong Red Cross
  30. Hong Kong Sheng Kung Hui Welfare Council
  31. Hong Kong Society for the Protection of Children
  32. Hong Kong Student Aid Society
  33. Hong Kong Young Women's Christian Association
  34. International Social Service Hong Kong Branch
  35. Kowloon City Baptist Church Neighbourhood Elderly Centre
  36. Kwun Tong Methodist Social Service
  37. Light and Love Home Limited
  38. Mong Kok Kai Fong Association Ltd. Chan Hing Social Service Centre
  39. Mother’s Choice
  40. Oxfam Hong Kong
  41. Pentecostal Church of Hong Kong
  42. Pok Oi Hospital
  43. Precious Blood Children's Village
  44. Rehabaid Society
  45. Resource The Counselling Centre Ltd.
  46. Richmond Fellowship of Hong Kong
  47. S.K.H. St. Christopher's Home Ltd.
  48. Senior Citizen Home Safety Association
  49. Sik Sik Yuen
  50. Society for the Promotion of Hospice Care*
  51. Tai Po Baptist Church Social Service Centre
  52. The ABM Hong Kong Swatow Baptist Church Community Service Association Limited
  53. The Boys' & Girls' Clubs Association of HK
  54. The Boys' Brigade, Hong Kong
  55. The Chinese Rhenish Church Hong Kong Synod
  56. The Family Planning Association of Hong Kong
  57. The Hong Kong Award for Young People
  58. The Hong Kong Council of Social Service
  59. The Hong Kong Down Syndrome Association
  60. The Hong Kong Girl Guides Association*
  61. The Hong Kong Society for Rehabilitation
  62. The Hong Kong Society for the Aged
  63. The Hong Kong Society For The Deaf
  64. The Hong Kong Tuberculosis, Chest & Heart Diseases Association*
  65. The Mental Health Association of Hong Kong
  66. The Neighbourhood Advice-Action Council
  67. The Salvation Army
  68. The Society of Rehabilitation And Crime Prevention, HK
  69. The Tsung Tsin Mission of Hong Kong Social Service Co., Ltd.
  70. United Christian Nethersole Community Health Service*
  71. Wai Ji Christian Service
  72. World Vision Hong Kong*
  73. Yan Chai Hospital Social Services Dept.*

*New participating agencies in 2007

Data Collection and Response Rate

All Agency Members (370 agencies as of 31 October 2010) of the Hong Kong Council of Social Service were invited to participate in this Survey. A total of 80 Agency Members returned the completed questionnaires to HKIHRM directly. With reference to the Directory of Social Service Organizations in Hong Kong 2007, the number of full time staff covered in this survey, 28,838 accounted for 59.3% of those in the social service sector.


Data Analysis and Report

Data were entered as electronic file for tabulation and analysis by HKIHRM in a professional and strictly confidential manner. Necessary clarifications were made by HKIHRM to resolve potential data distortion and ensure completeness, accuracy, reasonableness and validity.


Analysis of Further Changes in Compensation and Benefits

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Analysis of General Pay Practice

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Order Form

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