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NGOs Salary Survey and NGOs Benefit Survey

NGOs Salary Survey and NGOs Benefit Survey 2016

NGOs Salary Survey and NGOs Benefit Survey 2016

Introduction - NGOs Benefit Survey Report

The Hong Kong Council of Social Service (hereafter the "HKCSS") has conducted annual NGOs Salary Survey (hereafter the "Survey") for the social service sector since 2003. As part of the Survey, the survey on benefits is conducted to provide relevant information regarding benefits offered by NGOs. By the definition of the Survey, “benefits” refer to the terms and items applied to staff whose salary scale does not strictly follow the MPS.

The survey on benefits is conducted biennially since 2012. Since the survey on benefits is an independent subject of interest to NGOs, the result is published as a separate report starting from this year. This is to facilitate easier access and reference to the result of the survey on benefits independently. The survey on benefits includes major topics such as leave benefits, medical care benefits, Mandatory Provident Fund Scheme and other benefits (e.g., life insurance, training subsidy, self-education subsidy, etc.). It mainly covers full-time staff whose salary scale does not strictly follow the MPS and also part-time staff whose salary scale does not strictly follow the MPS for medical care benefits.

Overseen by a Working Group composed of representatives from the social service sector, experts from the business sector and human resources management profession and conducted by an independent survey consultant, the Survey aims to provide the most updated reference to assist Non-governmental Organizations (NGOs) in positioning their salary and benefits strategies to attract, motivate, reward and retain staff and revamping the relevant human resources management practices to meet the challenging operating environment. Over the past years, the number of participants has doubled. This year, the number of participants is maintained at 105, with 14 being new participants.


Introduction - NGOs Salary Survey Report

The Hong Kong Council of Social Service (hereafter the "HKCSS") has conducted annual NGOs Salary Survey (hereafter the "Survey") for the social service sector since 2003. Overseen by a Working Group composed of representatives from the social service sector, experts from the business sector and human resources management profession and conducted by an independent survey consultant, the Survey aims to provide the most updated reference to assist Non-governmental Organizations (NGOs) in positioning their salary and benefits strategies to attract, motivate, reward and retain staff and revamping the relevant human resources management practices to meet the challenging operating environment.

In the past decades, the operating environment of the social service sector has kept on changing. The introduction of the Lump Sum Grant Subvention (LSGS) has transformed the resources management of the NGOs in the social service sector, especially in human resources management. NGOs are given the freedom to manage their staff structure, staff-mix and the level of salary and benefits under the new funding mode. To facilitate NGOs in determining the levels of salary and benefits with flexibility to meet their organizational requirements, more relevant and timely reference on the salary and benefits policy and strategy of the sector should be made available.

The scope of the Survey and salary data covered have been modified to cope with the changing environment and practices of the sector. Apart from covering the salary data of full-time staff in-post whose salary structure does not strictly follow the Master Pay Scale (the "MPS"), more comprehensive information on salary structure with both starting and maximum salaries has also been collected since 2012. The enhancement provides a better understanding on the salary structure of the benchmarked positions of the sector. Without the contributions from the Participants and the Working Group, and the professional service rendered by the survey consultant, the Survey cannot be accomplished to provide the social service sector with valuable reference on the practices on salary and benefits. Over the past years, the number of participants has doubled. This year, the number of participants is maintained at 105, with 14 being new participants.


Objective and Scope of the Survey

The objective of this Survey is to provide NGOs with the most updated reference in the following issues:

  1. summary of salary data for a set of benchmarked positions in different job families;
  2. comparison of salary level in past years for each position (which salary structure do not strictly follow the MPS);
  3. average percentage of overall salary adjustment awarded to eligible staff in NGOs as a result of the regular salary review;
  4. summary of findings of human resources management practices among the NGOs and
  5. benefits offered to different categories of staff (result published in NGOs Benefit Survey Report 2016).

The reference date of the salary data in this Survey is as of 31 October 2016. It covers 28,465 full-time staff in-post whose salary structure does not strictly follow the MPS. A total of 53 benchmarked positions have been selected for this Survey.


Survey Methodology

The following methodology was deployed in this Survey.

Design of the Survey

The questionnaire and job descriptions for benchmarked positions are developed to:

  1. ensure adequate representation and fair interpretation of findings;
  2. collect empirical data and views from the Participants on their current practices in salary and benefits management; and
  3. identify the differences in salary and benefit management practices due to the heterogeneity of Members.

To facilitate the Participants to complete the questionnaire, the HKCSS answers enquiries on general and administration questions. Besides, an information session was held on 19 September 2016 to walk through the questionnaire with the Participants. Stat Solutions Co, as the survey consultant, is responsible for answering technical questions, conducting data analysis as well as maintenance of all data provided by the Participants in total confidentiality throughout the entire process.

 

Data Collection

All Members (449 Members as of 31 August 2016) of the HKCSS were invited to participate in this Survey. A total of 105 Members returned the completed questionnaires to Stat Solutions Co. directly.

 

Data Analysis and Report

Data were entered into an electronic file for tabulation and analyzed by Stat Solutions Co. in a professional and strictly confidential manner. Necessary clarifications were made by Stat Solutions Co. to resolve potential data distortion and ensure completeness, accuracy, reliability and validity. Only salary data with THREE OR ABOVE Respondents will be presented in the report.

Some percentages in the figures may not add up to the total of 100% because of decimal points rounding.


Profile of Participants

Profile of Participants

A total of 105 Members participated in the Survey this year, covering 36,902 full-time staff. With reference to the Directory of Social Service Organizations in Hong Kong 2015 (the "Directory"), the number of full time staff covered in this Survey accounts for about 62.6% of employees of HKCSS Members covered in the Directory.

 

List of Participating Agencies (in alphabetical order)

1. Aberdeen Kai-Fong Welfare Association Social Service Centre

2. Agency for Volunteer Service

3. AIDS Concern Foundation Limited

4. Animals Asia Foundation Limited*

5. Arts with the Disabled Association Hong Kong

6. Asbury Methodist Social Service*

7. Association of Baptists for World Evangelism (HK) Limited

8. Baptist Oi Kwan Social Service

9. Bo Charity Foundation Limited*

10. Breakthrough Limited

11. Caring for Children Foundation Limited

12. Chi Lin Nunnery Social Service Division

13. Children's Cancer Foundation

14. Children's Medical Foundation Limited

15. Chinese YMCA of Hong Kong

16. Ching Chung Taoist Association of Hong Kong Limited

17. Christian Action

18. Christian and Missionary Alliance Church Union (HK) Limited

19. Christian Anonymous Counseling Centre Limited*

20. Christian Concern for The Homeless Association

21. Chuk Lam Ming Tong Limited*

22. Community Drug Advisory Council

23. Evangelical Free Church of China - Evangel Children's Home

24. Evangelical Lutheran Church Social Service - Hong Kong

25. Feeding Hong Kong Limted*

26. Friends of The Earth (HK) Charity Limited

27. Fu Hong Society

28. Fung Kai Public School - Fung Kai Care & Attention Home for the Elderly

29. Haven of Hope Christian Service

30. Heep Hong Society

31. Helping Hand

32. Hok Yau Club

33. Hong Chi Association

34. Hong Kong - Macao Conference of Seventh-Day Adventists, Social Service Department

35. Hong Kong & Macau Lutheran Church Limited

36. Hong Kong Blind Union

37. Hong Kong Catholic Marriage Advisory Council

38. Hong Kong Christian Mutual Improvement Society

39. Hong Kong Employment Development Service Limited

40. Hong Kong Evangelical Church Social Service Limited*

41. Hong Kong Family Welfare Society

42. Hong Kong Federation of Women's Centres

43. Hong Kong Girl Guides Association

44. Hong Kong Housing Society

45. Hong Kong Lutheran Social Service, Lutheran Church - Hong Kong Synod

46. Hong Kong PHAB Association

47. Hong Kong Red Cross

48. Hong Kong Sheng Kung Hui Welfare Council Limited

49. Hong Kong Society for the Protection of Children

50. Hong Kong Workers' Health Centre Limited*

51. Hong Kong Young Women's Christian Association

52. HOPE Worldwide Limited

53. International Social Service Hong Kong Branch

54. KELY Support Group

55. Life Workshop*

56. Mother's Choice Limited

57. Neighbourhood Advice-Action Council

58. New Life Psychiatric Rehabilitation Association

59. Oxfam Hong Kong

60. Pentecostal Church of Hong Kong

61. Playright Children's Play Association

62. Pok Oi Hospital, Board Office

63. Richmond Fellowship of Hong Kong

64. S.K.H. Holy Carpenter Church Community Centre

65. Samaritan Befrienders Hong Kong

66. Senior Citizen Home Safety Association

67. Sheng Kung Hui St Christopher's Home Limited

68. Sik Sik Yuen

69. Sisters of the Good Shepherd

70. Stewards Limited

71. Suicide Prevention Services Limited

72. Superioress of the Sisters of the Precious Blood, The - Precious Blood Children's Village

73. Tai Po Baptist Church Social Service

74. The Boys' and Girls' Clubs Association of Hong Kong

75. The Boys' Brigade, Hong Kong

76. The Chinese Rhenish Church Hong Kong Synod, Social Service Department

77. The Family Planning Association of Hong Kong

78. The Girls' Brigade Hong Kong*

79. The Hong Kong Anti-Cancer Society*

80. The Hong Kong Council of Social Service

81. The Hong Kong Down Syndrome Association

82. The Hong Kong Federation of Trade Unions Hong Ling Society for the Well-being of the Elderly

83. The Hong Kong Society for Rehabilitation

84. The Hong Kong Society for the Aged

85. The Hong Kong Society for the Blind

86. The Hong Kong Society for the Deaf

87. The Hong Kong Student Aid Society Limited

88. The Mental Health Association of Hong Kong

89. The Salvation Army

90. The Society for the Aid and Rehabilitation of Drug Abusers

91. The Society for the Promotion of Hospice Care

92. The Society of Rehabilitation And Crime Prevention, Hong Kong

93 The Tsung Tsin Mission of Hong Kong Social Service

94. TREATS

95. Tung Wah Group of Hospitals

96 United Christian Medical Service

97 Voltra Limited*

98 Wai Ji Christian Service

99. Windshield Charitable Foundation

100 Wofoo Social Enterprises Limited

101 Yan Chai Hospital Social Services Department

102 Yan Oi Tong Limited

103 Young Men's Christian Association of Hong Kong

104 Youth Outreach*

105 Zion Social Service Limited*

* New Participants in 2016


Analysis of Anticipated Changes in Benefits

Click here to download Analysis of Anticipated Changes in Benefits


Analysis of Pay Management Practice

Click here to download Analysis of Pay Management Practice


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