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NGOs Salary Survey and NGOs Benefit Survey

NGOs Salary Survey and NGOs Benefit Survey 2012

NGOs Salary Survey and NGOs Benefit Survey 2012

Introduction

The introduction of Lump Sum Grant has transformed the resources management of the Non-governmental Organizations (NGOs) in the social service sector, especially in human resources management. NGOs are given the freedom to manage their staff structure, staff-mix and the level of salary and benefits under the new funding mode.

NGOs of the welfare sector are entering into the post-Tide-Over Grant (TOG) period. With regard to the expenditure in salary and benefits, it usually carries over 70% of the total expenditure of an organization. To facilitate NGOs in determining the levels of salary and benefits with flexibility to meet their organizational requirements, NGOs need more relevant information from the sectors to set their remuneration and benefits policy and strategy.

The Hong Kong Council of Social Service (the “HKCSS”) commissioned Hong Kong Institute of Human Resource Management Ltd. (the “HKIHRM”) to conduct the HKCSS NGOs Salary Survey 2012 (the “Survey”) among the Agency Members of HKCSS. The Survey intends to provide participating Agency Members more comprehensive and updated sector-wide information on the salary and benefits offered by the participating Agency Members to their staff.

During 2005-2008, the pay data did not cover “snapshot” staff of participating Agency Members receiving subvention from the Social Welfare Department of HKSAR Government. In 2009, due to the completion of TOG, more organizations reviewed their salary scales. Therefore the pay data covered has expanded to those Agency Members who do not strictly follow the Master Pay Scale (MPS) in their remuneration and benefits design.

The results of the Survey aim to provide reference information to assist the participating Agency Members in positioning their remuneration and benefits strategies to attract, reward and motivate staff and revamping the relevant human resources management practices to meet the challenging operating environment.


Objective and Scope

The objective of this Survey is to provide reference information for the participating Agency Members on a most recent:

  1. summary of salary data for a set of benchmarked positions in different job families;
  2. report of benefits offered to different levels of staff by NGOs;
  3. summary findings of human resources management practice among NGOs;
  4. comparison of trends of salary level in past years for each of the job title included in the Survey of staff whose salary scale does not strictly follow the MPS; and
  5. average percentage of overall salary adjustment awarded to eligible staff in organizations as a result of the regular salary review.

The scope of this Survey covers the latest salary adjustment practice of the selected benchmarking jobs, benefits offered to different levels of staff and other human resources management practice of the participating Agency Members at the reference date as of 31 October 2012. This year, the data of the Survey covered full-time staff in-post whose salary scale does not strictly follow the Master Pay Scale (the “MPS”). A total of 41 benchmarked jobs have been selected for this Survey in light of their specific nature to the social service sector and market pay data is not readily available.


Survey Methodology

The following methodology was deployed in this Survey.

Design of the Survey

With the input of the Working Group on NGOs Salary Survey 2012 of The Hong Kong Council of Social Service (the “HKCSS”), the questionnaire and job descriptions for benchmarked jobs were developed. They are aimed to:

To facilitate Agency Members to complete the questionnaire, joint efforts have been made by HKCSS and HKIHRM to answer enquiries on general and technical questions respectively. Furthermore, HKIHRM, as the Survey Consultant, has kept all data provided by Agency Members in total confidentiality throughout the entire process.

Data Collection and Response Rate

All Agency Members (404 Agency Members as of 31 October 2012) of the Hong Kong Council of Social Service were invited to participate in this Survey. A total of 94 Agency Members returned the completed questionnaires to HKIHRM directly. With reference to the Directory of Social Service Organizations in Hong Kong 2009, the number of full time staff covered in this survey was 32,650, accounted for 67.2% of employees in the social service sector.

Data Analysis and Report

Data were entered into an electronic file for tabulation and analysis by HKIHRM in a professional and strictly confidential manner. Necessary clarifications were made by HKIHRM to resolve potential data distortion and ensure completeness, accuracy, reliability and validity. To ensure the integrity of data, salary data with less than 3 Agencies Members will not be presented in the report.

Some percentages in the figures may not add up to the total or 100% because of rounding.


Profile of Participants

Profile of Participants

94 Agency Members returned the completed questionnaires are listed as follows:

List of Participating Agencies (in alphabetical order)

  1. Aberdeen Kai-Fong Welfare Association Social Service Centre
  2. Animals Asia Foundation Limited *
  3. Asbury Methodist Social Service *
  4. Asia Women's League Limited *
  5. Association of Baptists for World Evangelism (HK) Limited
  6. Baptist Oi Kwan Social Service
  7. Barnabas Charitable Service Association Limited *
  8. Breakthrough Limited
  9. Caritas - Hong Kong *
  10. Chai Wan Baptist Church Social Service
  11. Chi Lin Nunnery Social Service Division
  12. Children's Cancer Foundation
  13. Chinese YMCA of Hong Kong
  14. Ching Chung Taoist Association of Hong Kong Limited
  15. Christian Action
  16. Christian and Missionary Alliance Church Union (HK) Limited
  17. Christian Family Service Centre *
  18. Christian Oi Hip Fellowship Limited
  19. Ebenezer School and Home for the Visually Impaired
  20. Enlighten Hong Kong Limited
  21. Evangelical Lutheran Church Social Service - Hong Kong
  22. Friends of The Earth (HK) Charity Limited
  23. Fu Hong Society
  24. Fung Kai Public School - Fung Kai Care & Attention Home for the Elderly
  25. Harmony House Limited *
  26. Heep Hong Society
  27. Helping Hand
  28. Hong Chi Association *
  29. Hong Kong - Macao Conference of Seventh-Day Adventists,
  30. Social Service Department
  31. Hong Kong & Macau Lutheran Church Limited
  32. Hong Kong Blind Union
  33. Hong Kong Breast Cancer Foundation Limited
  34. Hong Kong Catholic Marriage Advisory Council
  35. Hong Kong Christian Mutual Improvement Society
  36. Hong Kong Christian Service *
  37. Hong Kong Committee for UNICEF
  38. Hong Kong Employment Development Service Limited
  39. Hong Kong Family Welfare Society
  40. Hong Kong Federation of Women's Centres
  41. Hong Kong Girl Guides Association *
  42. Hong Kong Housing Society *
  43. Hong Kong Lutheran Social Service, Lutheran Church - Hong Kong Synod
  44. Hong Kong PHAB Association *
  45. Hong Kong Red Cross
  46. Hong Kong Sheng Kung Hui Welfare Council
  47. Hong Kong Society for the Aged
  48. Hong Kong Society for the Protection of Children
  49. Hong Kong Student Aid Society
  50. Hong Kong Young Women's Christian Association
  51. HOPE Worldwide Limited
  52. International Social Service Hong Kong Branch
  53. KELY Support Group
  54. LCH Charitable Foundation Limited *
  55. Life Education Activity Programme *
  56. Make-A-Wish Foundation of Hong Kong Limited *
  57. Mongkok Kai-Fong Association Limited Chan Hing Social Service Centre
  58. Mother's Choice Limited
  59. Neighbourhood Advice-Action Council *
  60. New Life Psychiatric Rehabilitation Association
  61. Oxfam Hong Kong
  62. Pentecostal Church of Hong Kong
  63. Playright Children's Play Association
  64. Pok Oi Hospital, Board Office
  65. Richmond Fellowship of Hong Kong
  66. S.K.H. Holy Carpenter Church Community Centre
  67. Samaritan Befrienders Hong Kong *
  68. Senior Citizen Home Safety Association
  69. Sheng Kung Hui St Christopher's Home Limited
  70. Sik Sik Yuen
  71. Sisters of the Good Shepherd(operated by the Mother Superior of the Congregation of Our Lady of Charity of the Good Shepherd of Angers at Hong Kong)
  72. St James' Settlement
  73. Suicide Prevention Services Limited
  74. Tai Po Baptist Church Social Service
  75. The ABM Hong Kong Swatow Baptist Church Community Service Association
  76. The Association of Evangelical Free Churches of Hong Kong
  77. The Boys' and Girls' Clubs Association of Hong Kong
  78. The Boys' Brigade, Hong Kong Limited
  79. The Family Planning Association of Hong Kong
  80. The Hong Kong Council of Social Service *
  81. The Hong Kong Society for Rehabilitation
  82. The Hong Kong Society for the Blind
  83. The Hong Kong Society for the Deaf
  84. The Mental Health Association of Hong Kong
  85. The Salvation Army
  86. The Society for the Aid and Rehabilitation of Drug Abusers *
  87. The Society for the Promotion of Hospice Care
  88. The Society of Rehabilitation And Crime Prevention, Hong Kong *
  89. The Tsung Tsin Mission of Hong Kong Social Service Company Limited
  90. The Women's Foundation
  91. TREATS
  92. Wai Ji Christian Service
  93. World Vision Hong Kong
  94. Yan Oi Tong Limited
  95. Youth Outreach *

* New participating Agency Members in 2012


Data Collection and Response Rate

All Agency Members (404 Agency Members as of 31 October 2012) of the Hong Kong Council of Social Service were invited to participate in this Survey. A total of 94 Agency Members returned the completed questionnaires to HKIHRM directly. With reference to the Directory of Social Service Organizations in Hong Kong 2009, the number of full time staff covered in this survey was 32,650, accounted for 67.2% of employees in the social service sector.


Data Analysis and Report

Data were entered as electronic file for tabulation and analysis by HKIHRM in a professional and strictly confidential manner. Necessary clarifications were made by HKIHRM to resolve potential data distortion and ensure completeness, accuracy, reasonableness and validity.


Analysis of Further Changes in Remuneration and Benefits

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Analysis of Remuneration Management Practice

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