服務挑戰工作坊－如何處理投訴 (基礎篇)
(Only Chinese version is available)Objective
- 以積極正面的心態去面對投訴
- 處理投訴及應對難纏的客戶
Content
- 投訴vs惡夢
- 在言語上表現出對客戶關注點的理解
- 如何與客戶說"不”而又不會因此失去一個客戶
- 處理投訴的技巧
- 技巧練習
Details
| Course Code | : | 13B-23 |
| Date(s) | : | 17/3/2014 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | 香港灣仔軒尼詩道15號溫莎公爵社會服務大廈 |
| Target Participants | : | 社福機構前線服務同工 |
| Class Size | : | 30 |
| Language | : | 粵語 (輔以英文詞彙) |
| Fee | : | HKD 980.00 |
| HKD 880.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 800.00 (Payment on or before 24/02/2014 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or [email protected] |
| Speaker(s) | : |
Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
