服務挑戰工作坊－如何處理投訴 (進階篇)
(Only Chinese version is available)Objective
- 理解「麻辣顧客」們的要求積極面對投訴
- 學習隨機應變地解決日常顧客服務「惹火」問題及拆彈方法
Content
- 常見或非常見的投訴情況及種類分析
- 透過互動溝通理解「麻辣顧客」們的要求
- 加強顧客服務投訴發難及執生意識
- 如何隨機應變，有危機感地解決日常顧客服務「惹火」問題
- 學會實用、實戰的服務問題拆彈方法
- 技巧練習
Details
| Course Code | : | 13B-24 |
| Date(s) | : | 24/3/2014 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | 社福機構前線服務同工 |
| Class Size | : | 25 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 980.00 |
| HKD 880.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 800.00 (Payment on or before 03/03/2014 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or [email protected] |
| Speaker(s) | : |
Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
