Nothing can destroy productivity, derail projects, or affect your organization reputation faster than workplace conflict. Managing groups within organization/within project team, services targets and the general public who are affected by the conflicts, is significantly important. The workshop will adopt a blended approach of management theories and practical soft skills in NGO environment. Through discussions, case studies, role plays, and presentations, participants will gain insights and acquire skills to:

• Recognize organization stakeholders, sources of conflicts, nature of conflicts, and their escalation over time so they can address them more effectively (Anatomy of Conflicts)
• Manage your emotions and influence others emotionally when in conflict with the understanding of your working style (Managing Emotions)
• Recognize appropriate conflict resolution style based on your needs to get maximum results (Handling Conflicts)
• Negotiate over what you want and move on to a win-win outcome (Negotiation)

• Expectation Tensions amongst NGO stakeholders
• Nature & Source of Conflicts
• Consequences on Workplace Conflicts
• Managing Emotions by Learning People’s Style
• The Power of Active Listening
• Thomas Kilmann Conflict Management Model
• Conflict De-escalation with win-win negotiations