服務挑戰工作坊－如何處理投訴 (基礎篇) (名額已滿)
Objective
- 以積極正面的心態去面對投訴
- 處理投訴及應對難纏的客戶
Content
- 投訴vs惡夢
- 在言語上表現出對客戶關注點的理解
- 如何與客戶說「不」而又不會因此失去一個客戶
- 處理投訴的技巧
- 技巧練習
Details
| Course Code | : | 15A-12 |
| Date(s) | : | 13/7/2015 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | 社福機構前線服務同工 |
| Class Size | : | 25 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 1,000.00 |
| HKD 920.00 (For HKCSS Agency Member Staff Only) | ||
| HKD 168.00 ("Small NGO Talent Development Subsidy Programme"- the highest subsidy amount is 80% of the course fee. Please refer to “Financial Assistance”.) | ||
| Early Bird Fee | : | HKD 840.00 (Payment on or before 22/06/2015 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or [email protected] |
| Speaker(s) | : |
Remarks
Quota is set for each course in "Small NGO Talent Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .
