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優質客戶服務工作坊-櫃台服務及電話應對 (基礎篇)

(Only Chinese version is available)

Objective

  • 提升優質客戶服務的重要性及作用
  • 懂得如何靈活應對不同客戶情況及互動的服務過程
  • 提升專業面談及電話服務的技巧
  • Content

  • 優質客戶服務的重要性
  • 優秀客服人員的素質
  • 針對不同的客戶情況採取相應的行動
  • 致歉及拒絕的藝術
  • 專業的面談及電話處理技巧
  • 服務技巧示範及練習,包括角色演練、小組討論及案例學習等
  • Details

    Course Code : 15B-01
    Date(s) : 6/11/2015
    Time : 0930 - 1700 (6 Hours)
    Venue : Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
    Target Participants : 社福機構前線服務同工
    Class Size : 25
    Language : Cantonese (supplemented with English)
    Fee : HKD 1,000.00
        HKD 920.00 (For HKCSS Agency Member Staff Only)
        HKD 168.00 ("Small NGO Talent Development Subsidy Programme"- the highest subsidy amount is 80% of the course fee. Please refer to “Financial Assistance”.)
    Early Bird Fee : HKD 840.00 (Payment on or before 16/10/2015 for HKCSS Agency Member Staff Only)
    Enquiries : 2876 2470 or [email protected]
    Speaker(s) :

    Remarks

    Quota is set for each course in "Small NGO Talent Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .


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