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優質客戶服務工作坊-櫃台服務及電話應對 (進階篇) (名額已滿)

(Only Chinese version is available)

Objective

  • 提升辨別不同的客戶特徵能力
  • 具備與不同類型的客戶進行溝通的技巧
  • 學習到高效溝通的技能與方法
  • Content

  • 客戶讀心術
  • 瞭解不同客戶溝通模式的喜惡及魔術語
  • 針對不同的客戶情況採取相應的行動
  • 探尋技巧的類型,使用不同的詢問技巧,發現客戶的需求
  • 高效聆聽的藝術
  • 服務技巧示範及角色扮演,包括角色演練、小組討論及案例學習等
  • Details

    Course Code : 15B-02
    Date(s) : 2/3/2016
    Time : 0930 - 1700 (6 Hours)
    Venue : The Boys' & Girls' Clubs Association of Hong Kong, 3 Lockhart Road, Wanchai
    Target Participants : 社福機構前線服務同工
    Class Size : 25
    Language : Cantonese (supplemented with English)
    Fee : HKD 1,000.00
        HKD 920.00 (For HKCSS Agency Member Staff Only)
        HKD 168.00 ("Small NGO Talent Development Subsidy Programme"- the highest subsidy amount is 80% of the course fee. Please refer to “Financial Assistance”.)
    Early Bird Fee : HKD 840.00 (Payment on or before 17/02/2016 for HKCSS Agency Member Staff Only)
    Enquiries : 2876 2470 or [email protected]
    Speaker(s) :

    Remarks

    Quota is set for each course in "Small NGO Talent Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .



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