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單元一 如何正面面對投訴

Content

  • 了解及紓緩服務使用者的情緒
  • 處理投訴的態度與技巧
  • Details

    Course Code : 15B-PE01
    Date(s) : 20/1/2016
    Time : 0930 - 1700 (6 Hours)
    Venue : Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
    Target Participants :

    從事家庭服務之社工及主管

    Class Size : 30
    Language : Cantonese (supplemented with English)
    Fee : HKD 1,000.00
        HKD 920.00 (For HKCSS Agency Member Staff Only)
    Early Bird Fee : HKD 840.00 (Payment on or before 06/01/2016 for HKCSS Agency Member Staff Only)
    Enquiries : 2876 2470 or institute@hkcss.org.hk
    Speaker(s) :
    Mr. Chan Wing Kai 陳永佳先生
    社會服務總協調主任
    中華基督教會香港區會
    陳永佳先生曾任職公營機構多年,負責統籌、協調和處理企業及機構的投訴,並有多年督導及培訓高、中及基層工作人員處理各類企業及機構的投訴個案及事件的經驗。

    Remarks

    "Small NGO Capacity Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .

    Only Chinese version is available
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