Training Course List

Session 3:Six Sigma Approach to Risk and Crisis Planning

Introduction

With the changing of the funding model of the social service sector, Agency members of the HKCSS are now having greater flexibility to deploy their resources to promote the betterment of social welfare service development in Hong Kong. Yet, they are also exposed to the highly turbulent world where unrecognized, unplanned for, and unmitigated risks and/or crises could probably sink a business. In view of this change and the challenge faced, HKCSS will collaborate with The Institute of Crisis and Risk Management (ICRM) and Hong Kong Shue Yan College (HKSYC) to launch a series of Professional Certificates in Certified Risk Planner (CRP) for different professionals in the social service sector.

Objective

The CRP Programme is the most advanced, comprehensive and professional certification programme emphasizing both the theory and practice of business risk and crisis management. It is designed to assist the managers, directors, executives and professionals learn how to manage and control the critical situations, especially during, before and after crisis. To fit the needs of the Ngo practitioners, cases on different aspects of the sector will be developed and incorporated into the six modules of the certification.

Content

1. Understanding the key concept and tools of six sigma
2. Application of sigma into the organizational products, services, processes, systems and structures
3. Integrating the 6Q into business risk and crisis management planning
4. Developing the critical and creative thinking and best practices
5. Sustaining the critical success factors in the industries

Details

Course Code	:	07A-C02
Date(s)	:	7 & 14/6/2007
Time	:	1430 - 1730 (6 Hours)
Venue	:	Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong
Target Participants	:	All managers, in particular superintendents and officers-in-charge of Elderly Homes
Class Size	:	30
Language	:	Cantonese (supplemented with English)
Fee	:	HKD 0.00
		HKD 0.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee	:	HKD 0.00 (Payment on or before 00/00/0000 for HKCSS Agency Member Staff Only)
Enquiries	:	HKCSS Institute: 2876 2470 or [email protected]
Speaker(s)	:	Dr. LEE , Freddii 李培華博士 Chairman The Institute of Crisis and Risk Management Dr Lee is the chairman of The Institute of Crisis and Risk Management. Over twenty five years’ management consulting experience in Asia, he has helped many corporations to solve the areas of critical business issues, cases, and risks and crises. He is a regular professional adviser and keynote speaker at various multinationals and conferences in areas of issue and case management, risk and crisis management, and strategic business and general management. His research is concerned with the full spectrum of risk and crisis management and has appeared in several academic journals, HBR, and professional articles, white papers, and case reviews in a variety of popular press, based primarily on original field research. Dr. Chang , Joyce 陳秀嫻博士 Head, Department of Social Work, Faculty of Social Sciences Hong Kong Shue Yan University Dr Chang is now Head of Department of Social Work and Associate Professor at Hong Kong Shue Yan University. She has obtained the Professional Certificate of Certified Risk and Crisis Management Planner, and undergone the trainers-course under Dr Freddii Lee. She hopes to promote and integrate the theory of risk and crises management into the welfare field with her ample past experiences as head of a large NGO and pilot in various projects. She is well equipped to assist Dr Lee in the case discussion relevant to the welfare field. Ms. Chan , Grace Chief Officer (Elderly) The Hong Kong Council of Social Service

Remarks

"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .

Course Fee and Scholarship
1. HK$9,800
2. The course has been included in the list of reimbursable courses for Continuing Education Fund (CEF). For application of CEF, please refer to p.53 for more information on CEF.
3. Scholarship of HK$1,960 (20% of the course fee) would be available for students who have successfully completed the course and the required examination.
Admission Requirements:
1. Preference will be given to applicants who have:
2. at least three years supervisory experience;
3. recommendation from their employers.
Assessment
The formal assessment of the course consists of assignment(s) and an examination. To pass the course, students must pass in both the assignment part and the examination
Attendance requirement:80%
Course work / Assignment:50%
Examination: 50% (One 3-hour examination)
Total:100%
Certificates
1. Certificates will be issued by ICRM, HKSYC and HKCSS to students upon successful completion of the course and the required examination.
2. Certificate holders would be awarded the title of "Certified Risk Planner” (核准風險評估策劃師) if they register as a member of ICRM (Member assessment fee: HK$1,200; member annual fee: HK$400).

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