Service Challenge - How to Handle Complaints (Basic)
Objective
• 以積極正面的心態去面對投訴
• 處理投訴及應對難纏的客戶
Content
• 投訴vs惡夢
• 在言語上表現出對客戶關注點的理解
• 如何與客戶說"不”而又不會因此失去一個客戶
• 處理投訴的技巧
• 技巧練習
Details
| Course Code | : | 19B-12 |
| Date(s) | : | 8/1/2020 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | 香港灣仔軒尼詩道15號溫莎公爵社會服務大廈 |
| Target Participants | : | 社福機構前線服務同工 |
| Class Size | : | 30 |
| Language | : | 粵語 (輔以英文詞彙) |
| Fee | : | HKD 1,140.00 |
| HKD 1,060.00 (For HKCSS Agency Member Staff Only) | ||
| HKD 184.00 ("Small NGO Talent Development Subsidy Programme"- the highest subsidy amount is 80% of the course fee. Please refer to “Financial Assistance”.) | ||
| Early Bird Fee | : | HKD 920.00 (Payment on or before 18/12/2019 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or [email protected] |
| Speaker(s) | : |
Remarks
Quota is set for each course in "Small NGO Talent Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .
Related Course:Service Challenge - How to Handle Complaints (Advanced)
