The course teaches simple guidelines on how to write effective correspondence in the English language. It is particularly suited to non-native speakers who find it difficult to create messages, without copying previous examples. The course focuses on the use of accurate Plain English where ‘making yourself understood’ is more important than impressing your reader with unfamiliar words and complex grammar. The course covers:

Part I

1.Page Layout and Message Organization

2.Headings that Point The Way

3.Opening and Closing Paragraphs

4.Tone and the Passive Voice

5.Familiar Words and Grammar

6.Good and Bad Habits

7.The Need to Edit Your Writing

Part II

1.Enquiry Letters (including replies)

2.Complaint Letters (including replies)

3.Promotion Letters

4.Memos and E-mails

5.Applications and Reference Letters

6.Press Releases