處理服務單位突發事故應變
(Only Chinese version is available)Objective
不同的服務單位或多或少都有機構出現突發事故，例如停電、被爆竊、服務對象情緒失控，火警、被刑毀、爆發傳染病等。機構內部的服務質素標準(SQS)雖然已定下不少指引可供參考，但單位主管仍需根據即時應變，以減低事故對服務及服務使用者的影響。本課程透過參加者參與實戰的應變攻略，有助同工未雨綢繆，在危機發生時能作出更佳的決定及反應。
Content
1. 單位處理突發事件的應變原則及機制
2. 不同事件的應變處理方程式，包括服務對象受傷及死亡事故、員工衝擊、集體食物中毒、環境安全及財務失誤
3. 結合單位硬件及軟件之管理策略
4. 在單位推動「員工處理突發事故」培訓
2. 不同事件的應變處理方程式，包括服務對象受傷及死亡事故、員工衝擊、集體食物中毒、環境安全及財務失誤
3. 結合單位硬件及軟件之管理策略
4. 在單位推動「員工處理突發事故」培訓
Details
| Course Code | : | 11B-PE07 |
| Date(s) | : | 19/12/2011 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | 香港灣仔軒尼詩道15號溫莎公爵社會服務大廈1樓103室 |
| Target Participants | : | 中心主任、服務經理及前線管理人員 |
| Class Size | : | 30 |
| Language | : | 粵語 |
| Fee | : | HKD 600.00 |
| HKD 600.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 540.00 (Payment on or before 28/11/2011 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or email [email protected] |
| Speaker(s) | : |
Ms. Lam Yu Kiu , Rita 藍宇喬女士
Director
Reanimated Links Consultants & Services
Ms Lam has been in managerial positions of social services since 1983, with experiences in youth services, elderly services, social work education and training. Currently she serves the government, educational institutes, NGO and enterprise of Hong Kong, Mainland China and overseas countries for research, training and strategic consultancy. Rita was the co-founder of Hong Kong Federation of Women‘s Centers, Cyber Senior Network Development Association Ltd, Hand-in-hand Network for Tsunami Suffering Families in Hong Kong. She is Associate Fellow of Hong Kong Professional Counseling Association.
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Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
