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Human Resources Management - Coaching and Mentoring

Objective

To equip the coaching skills and master the critical steps of effective coaching
To understand the importance of mentoring in maximizing the team performance

Content

1.Identifying, Planning and Making Coaching Opportunities
2.Critical Steps of Coaching as an Effective Intervention
3.Difficult Coaching Situation: Conflict Preference and Resolution 4.Mentoring On-going Progress

Details

Course Code : 11B-09
Date(s) : 10/1/2012
Time : 0930 - 1700 (6 Hours)
Venue : Room 202, 2/F Duke of Windsor Social Service Building,
15 Hennessy Road, Wanchai, Hong Kong
Target Participants : Centre supervisors, service managers or managerial staff
Class Size : 30
Language : Cantonese (supplemented with English)
Fee : HKD 850.00
    HKD 770.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee : HKD 700.00 (Payment on or before 20/12/2011 for HKCSS Agency Member Staff Only)
Enquiries : 2876 2470 or email [email protected]
Speaker(s) :
Dr. KWONG , Michael 鄺俊偉博士
Principal Trainer
InnoEdge Consulting Limited
Dr Michael Kwong holds degree from the University of Nottingham (U.K.) and Newport University (U.S.). He has worked in various leading media corporations including Asia Television, The Express News (Deputy Sales Director) and the New Evening Post (General Manager, Advertising Dept.) with over fifteen years’ successful experience in the sales and marketing field.

Dr Kwong has been a business consultant and a part-time lecturer for a few institutions including HKMA, CUHK SCS, CityU SCOPE, PolyU (CBC, HKCC & SPEED), etc. He is especially strong to deliver training with topics in: win-win negotiation, supervisory skills, Leadership with Chinese Wisdom, EQ and AQ, customer service excellence, customer relationship management, professional selling skills, marketing strategy, creative thinking, team building and communication.

Dr Kwong is a training consultant specializing in the area of Chinese Wisdom Leadership Skills, Media Skills, Selling and Negotiation Skills. He was also the co-author of "Relationship Marketing: the business strategy for e-commerce" (2000) and a contributing author of "The 21st Century Business Strategy" (2001) and "Strategies in Performance Management" (2006).

Remarks

"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .

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