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Complaint Management Workshop

(Only Chinese version is available)

Objective

1. 調校同工以正面的心態面對投訴
2. 提升同工處理投訴的技巧

Content

1. 遇上投訴時的「普遍心魔」
2. 不善於處理投訴的後果
3. 有效地處理投訴的好處
4. 有效地處理投訴的4H法
5. 技巧練習

Details

Course Code : 10A-02
Date(s) : 29/6/2010
Time : 0930 - 1700 (6 Hours)
Venue : 香港灣仔軒尼詩道15號溫莎公爵社會服務大廈2樓202室
Target Participants : 中心督導主任、服務經理及管理人員
Class Size : 30
Language : 粵語 (以英語輔助)
Fee : HKD 850.00
    HKD 770.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee : HKD 700.00 (Payment on or before 15/06/2010 for HKCSS Agency Member Staff Only)
Enquiries : 2876 2470或電郵[email protected]
Speaker(s) :

Remarks

"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .

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