Quality Customer Service - Counter Service & Telephone Enquiry (Basic)
Objective
- 提升優質客戶服務的重要性及作用
- 懂得如何靈活應對不同客戶情況及互動的服務過程
- 提升專業面談及電話服務技巧
Content
- 優質客戶服務的重要性
- 優秀客服人員的質素
- 針對不同的客戶情況採取相應的行動
- 致歉及拒絕的藝術
- 專業的面談及電話處理技巧
- 服務技巧示範及練習，包括角色演練、小組討論及案例學習等
Details
| Course Code | : | 12B-07 |
| Date(s) | : | 7/11/2012 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | 社福機構前線服務同工 |
| Class Size | : | 25 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 930.00 |
| HKD 850.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 770.00 (Payment on or before 17/10/2012 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or institute@hkcss.org.hk |
| Speaker(s) | : |
Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
