Service Challenge Workshop - How to Handle Complaints (Basic)
Objective
l 以積極正面的心態去面對投訴
l 處理投訴及應對難纏的客戶
Content
s 投訴vs惡夢
s 在言語上表現出對客戶關注點的理解
s 如何與客戶說"不”而又不會因此失去一個客戶
s 處理投訴的技巧
s 技巧練習
Details
| Course Code | : | 12B-14 |
| Date(s) | : | 5/12/2012 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | 社福機構前線服務同工 |
| Class Size | : | 25 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 930.00 |
| HKD 850.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 770.00 (Payment on or before 14/11/2012 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or [email protected] |
| Speaker(s) | : |
Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
