Complaint Management Workshop
(Only Chinese version is available)Content
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遇上挑戰時的「普遍心魔」
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不善於處理服務挑戰的後果
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有效地處理服務挑戰的好處
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有效服務挑戰的4H法
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技巧練習
Details
| Course Code | : | 09A-03 |
| Date(s) | : | 15/4/2009 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Room 201, 2/F Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | 中心督導主任、服務經理及管理人員 |
| Class Size | : | 30 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 770.00 |
| HKD 700.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 630.00 (Payment on or before 01/04/2009 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or [email protected] |
| Speaker(s) | : |
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Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
