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NGOs Salary Survey and NGOs Benefit Survey

NGOs Salary Survey 2015

NGOs Salary Survey 2015


The Hong Kong Council of Social Service (hereafter the "HKCSS") has conducted annual NGOs Salary Survey (hereafter the "Survey") for the social service sector since 2003. Overseen by a Working Group composed of representatives from the social service sector, experts from the business sector and human resources management profession and conducted by an independent survey consultant, the Survey aims to provide the most updated reference to assist Non-governmental Organizations (NGOs) in positioning their salary and benefits strategies to attract, motivate, reward and retain staff and revamping the relevant human resources management practices to meet the challenging operating environment.

In the past decades, the operating environment of the social service sector has kept on changing. The introduction of the Lump Sum Grant Subvention (LSGS) has transformed the resources management of the NGOs in the social service sector, especially in human resources management. NGOs are given the freedom to manage their staff structure, staff-mix and the level of salary and benefits under the new funding mode. To facilitate NGOs in determining the levels of salary and benefits with flexibility to meet their organizational requirements, more relevant and timely reference on the salary and benefits policy and strategy of the sector should be made available.

The scope of the Survey and salary data covered have been modified to cope with the changing environment and practices of the sector. Apart from covering the salary data of full-time staff in-post whose salary structure does not strictly follow the Master Pay Scale (the "MPS"), more comprehensive information on salary structure with both starting and maximum salaries has also been collected since 2012. The enhancement provides a better understanding on the salary structure of the benchmarked positions of the sector. Without the contributions from the Participants and the Working Group, and the professional service rendered by the survey consultant, the Survey cannot be accomplished to provide the social service sector with valuable reference on the practices on salary and benefits. Over the past years, the number of participants has doubled. This year, a record high is achieved, with 105 Members participated and 17 of them being new participants.

Objective and Scope

The objective of this Survey is to provide NGOs with the most updated reference in the following issues:

  1. summary of salary data for a set of benchmarked positions in different job families;
  2. comparison of salary level in past years for each position (which salary structure do not strictly follow the MPS);
  3. average percentage of overall salary adjustment awarded to eligible staff in NGOs as a result of the regular salary review and
  4. summary of findings of human resources management practices among the NGOs.

The reference date of the salary data in this Survey is as of 31 October 2015. It covers 30,619 full-time staffs in-post whose salary structure does not strictly follow the MPS. A total of 48 benchmarked positions have been selected for this Survey.

Survey Methodology

The following methodology was deployed in this Survey.

Design of the Survey

The questionnaire and job descriptions for benchmarked positions are developed to:

  1. ensure adequate representation and fair interpretation of findings;
  2. collect empirical data and views from the Participants on their current practices in salary and benefits management; and
  3. identify the differences in salary and benefit management practices due to the heterogeneity of Members.

To facilitate the Participants to complete the questionnaire, the HKCSS answers enquiries on general and administration questions. Besides, an information session was held on 18 September 2015 to walk through the questionnaire with the Participants. Stat Solutions Co, as the survey consultant, is responsible for answering technical questions, conducting data analysis as well as maintenance of all data provided by the Participants in total confidentiality throughout the entire process.

Data Collection

All Members (436 Members as of 17 August 2015) of the HKCSS were invited to participate in this Survey. A total of 105 Members returned the completed questionnaires to Stat Solutions Co. directly.

Data Analysis and Report

Data were entered into an electronic file for tabulation and analyzed by Stat Solutions Co. in a professional and strictly confidential manner. Necessary clarifications were made by Stat Solutions Co. to resolve potential data distortion and ensure completeness, accuracy, reliability and validity. Only salary data with THREE OR ABOVE Respondents will be presented in the report.

Some percentages in the figures may not add up to the total of 100% because of decimal points rounding.

Profile of Participants

Profile of Participants

A total of 105 Members participated in the Survey this year, covering 39,599 full-time staff. Among them, 77.3% are those who employed under salary structures which do not strictly follow the MPS. With reference to the Directory of Social Service Organizations in Hong Kong 2015 (the "Directory"), the number of full time staff covered in this Survey accounts for about 67.2% of employees of HKCSS Members covered in the Directory.

List of Participating Agencies (in alphabetical order)

1. Aberdeen Kai-Fong Welfare Association Social Service Centre

2. Agency for Volunteer Service

3. AIDS Concern Foundation Limited

4. Arts with the Disabled Association Hong Kong

5. Asia Women's League Limited

6. Association of Baptists for World Evangelism (HK) Limited

7. Baptist Oi Kwan Social Service

8. Breakthrough Limited

9. Caring for Children Foundation Limited*

10. Caritas - Hong Kong*

11. Chi Lin Nunnery Social Service Division

12. Children's Cancer Foundation

13. Children's Medical Foundation Limited*

14. Chinese YMCA of Hong Kong

15. Ching Chung Taoist Association of Hong Kong Limited

16. Christian Action

17. Christian and Missionary Alliance Church Union (HK) Limited

18. Christian Concern for The Homeless Association*

19. Community Drug Advisory Council*

20. CPMS Neighbourhood Elderly Centre of Grace*

21. Evangelical Free Church of China - Evangel Children's Home

22. Evangelical Lutheran Church Social Service - Hong Kong

23. Friends of The Earth (HK) Charity Limited

24. Fu Hong Society

25. Fung Kai Public School - Fung Kai Care & Attention Home for the Elderly

26. Haven of Hope Christian Service

27. Heep Hong Society

28. Helping Hand

29. Hok Yau Club*

30. Hong Chi Association

31. Hong Kong - Macao Conference of Seventh-Day Adventists, Social Service Department

32. Hong Kong & Macau Lutheran Church Limited*

33. Hong Kong Association of Gerontology*

34. Hong Kong Baptist Theological Seminary*

35. Hong Kong Blind Union

36. Hong Kong Catholic Marriage Advisory Council

37. Hong Kong Christian Mutual Improvement Society

38. Hong Kong Committee for UNICEF

39. Hong Kong Employment Development Service Limited

40. Hong Kong Family Welfare Society

41. Hong Kong Federation of Women's Centres

42. Hong Kong Girl Guides Association

43. Hong Kong Housing Society

44. Hong Kong Lutheran Social Service, Lutheran Church - Hong Kong Synod

45. Hong Kong PHAB Association

46. Hong Kong Red Cross

47. Hong Kong Sheng Kung Hui Welfare Council Limited

48. Hong Kong Society for the Aged

49. Hong Kong Society for the Protection of Children

50. Hong Kong Wheelchair Aid Service Limited*

51. Hong Kong Young Women's Christian Association

52. HOPE Worldwide Limited

53. International Social Service Hong Kong Branch

54. Junior Achievement (Hong Kong) Limited*

55. KELY Support Group

56. Kwun Tong Methodist Social Service*

57. Mother's Choice Limited

58. Neighbourhood Advice-Action Council

59. New Life Psychiatric Rehabilitation Association

60. Oxfam Hong Kong

61. PathFinders Limited*

62. Pentecostal Church of Hong Kong

63. Playright Children's Play Association

64. Pok Oi Hospital, Board Office

65. Richmond Fellowship of Hong Kong

66. S.K.H. Holy Carpenter Church Community Centre

67. Samaritan Befrienders Hong Kong

68. Senior Citizen Home Safety Association

69. Sheng Kung Hui St Christopher's Home Limited

70. Sik Sik Yuen

71. Sisters of the Good Shepherd

72. St James' Settlement

73. Stewards Limited

74. Suicide Prevention Services Limited

75. Tai Po Baptist Church Social Service

76. The Boys' and Girls' Clubs Association of Hong Kong

77. The Boys' Brigade, Hong Kong

78. The Chinese Rhenish Church Hong Kong Synod, Social Service Department

79. The Family Planning Association of Hong Kong

80. The Hong Kong Council of Social Service

81. The Hong Kong Down Syndrome Association

82. The Hong Kong Federation of Trade Unions Hong Ling Society for the Well-being of the Elderly*

83. The Hong Kong Joint Council of Parents of the Mentally Handicapped*

84. The Hong Kong Society for Rehabilitation

85. The Hong Kong Society for the Blind

86. The Hong Kong Society for the Deaf

87. The Hong Kong Student Aid Society Limited

88. The Mental Health Association of Hong Kong

89. The Salvation Army

90. The Society for the Aid and Rehabilitation of Drug Abusers

91. The Society for the Promotion of Hospice Care

92. The Society of Rehabilitation And Crime Prevention, Hong Kong

93 The Superioress of the Sisters of the Precious Blood - Precious Blood Children's Village

94. The Tsung Tsin Mission of Hong Kong Social Service

95. The Women's Foundation


97 Tung Wah Group of Hospitals

98 United Christian Medical Service

99. Wai Ji Christian Service

100 Windshield Charitable Foundation

101 Wofoo Social Enterprises Limited

102 Yan Chai Hospital Social Services Department

103 Yan Kwong Social Service Limited*

104 Yan Oi Tong Limited

105 Young Men's Christian Association of Hong Kong

* New Participants in 2015

Analysis of Pay Management Practice

Analysis of Pay Management Practice

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