The introduction of Lump Sum Grant has transformed the resources management of the Non-governmental Organizations (NGOs) in the social service sector, especially in human resources management. NGOs are given the freedom to manage their staff structure, staff-mix and the level of salary and benefits under the new funding mode.
NGOs of the welfare sector are entering into the post-Tide-Over Grant (TOG) period. With regard to the expenditure in salary and benefits, it usually carries over 70% of the total expenditure of an organization. To facilitate NGOs in determining the levels of salary and benefits with flexibility to meet their organizational requirements, more relevant information regarding the remuneration and benefits policy and strategy of the sectors should be made available.
The Hong Kong Council of Social Service (the "HKCSS") commissioned Stat Solutions Co. to conduct the HKCSS NGOs Salary Survey 2013 (the "Survey") among the Agency Members of HKCSS. The Survey intends to provide participating Agency Members more comprehensive and updated sector-wide information on the salary and benefits offered by the participating Agency Members to their staff.
During 2005-2008, the pay data did not cover "snapshot staff" of participating Agency Members receiving subvention from the Social Welfare Department of HKSAR Government. In 2009, due to the completion of TOG, more organizations reviewed their salary scales. Therefore the pay data covered has expanded to those Agency Members who do not strictly follow the Master Pay Scale (the "MPS") in their remuneration and benefits design.
The results of the Survey aim to provide reference information to assist the Participating Agency Members in positioning their remuneration and benefits strategies to attract, reward and motivate staff and revamping the relevant human resources management practices to meet the challenging operating environment.
We have 94 Agency Members participating in the survey this year, which is the highest response rate since the survey was launched in 2003. Of these 94 participating Agency Members, 15 members are new participants.
In order to collect more comprehensive information on pay scale structure, both starting and maximum salaries for each specified job offered by the participating Agency Members have been introduced on the questionnaire since 2012. As a result, it gives a better understanding among the participating Agency Members on the salary scale of that particular job in the market.
- The analysis of benefit has not been conducted this year as it is to be done bi-annually.
- These are staff on the recognised establishment of NGOs’ subvented service units as at 1 April 2000. Their terms and conditions of employment are guaranteed provided that they remain employed by the same NGO and have not been regraded or promoted to another rank.
Objective and Scope
The objective of this Survey is to provide Participating Agency Members the most updated reference information on the following issues:
- summary of salary data for a set of benchmarked positions in different job families;
- summary findings of human resources management practice among NGOs;
- comparison of salary level in past years for each type of the jobs (which salary scales do not strictly follow the MPS); and
- average percentage of overall salary adjustment awarded to eligible staff in organizations as a result of the regular salary review.
The reference date of the salary data in this Survey is as of 31 October 2013. It covered 28,096 full-time staff in-post whose salary scales do not strictly follow the MPS. A total of 45 benchmarked jobs have been selected for this Survey.
The following methodology was deployed in this Survey.
Design of the Survey
The questionnaire and job descriptions for benchmarked jobs were developed to:
- ensure adequate representation and fair interpretation of findings;
- collect empirical data and views from Participating Agency Members on their current practices in salary; and
- identify the differences in pay practice due to the heterogeneity of Agency Members.
To facilitate participating Agency Members to complete the questionnaire, the HKCSS answered enquiries on general and administration questions. Stat Solutions Co, as a survey consultant, was responsible for answering technical questions, conducting data analysis as well as maintenance of all data provided by participating Agency Members in total confidentiality throughout the entire process.
Data Collection and Response Rate
All Agency Members (418 Agency Members as of 30 September 2013) of the HKCSS were invited to participate in this Survey. A total of 94 Agency Members returned the completed questionnaires to Stat Solutions Co. directly.
Data Analysis and Report
Data were entered into an electronic file for tabulation and analyzed by Stat Solutions Co. in a professional and strictly confidential manner. Necessary clarifications were made by Stat Solutions Co. to resolve potential data distortion and ensure completeness, accuracy, reliability and validity. Salary data with less than THREE participating Agency Members would NOT be presented in the report.
Some percentages in the figures may not add up to the total of 100% because of rounding.
Profile of Participants
Profile of Participants
A total of 94 Agency Members joined the survey this year, covering 37,716 full-time staff. Among them, 74.5% are those whose salary scales do not follow the MPS. With reference to the Directory of Social Service Organizations in Hong Kong 2009, the number of full time staff covered in this survey accounts for 77.6% of employees in the social service sector.
List of Participating Agencies (in alphabetical order)
- Aberdeen Kai-fong Welfare Association Social Service
- AIDS Concern Foundation Limited *
- Asbury Methodist Social Service
- Asia Women's League Ltd
- Association of Baptists for World Evangelism (HK) Ltd
- Baptist Oi Kwan Social Servcice
- Breakthrough Limited
- Caritas - Hong Kong
- Chai Wan Baptist Church Social Service
- Chi Lin Nunnery Social Service Division
- Children's Cancer Foundation
- Children's Medical Foundation Limited *
- Chinese YMCA of Hong Kong
- Ching Chung Taoist Association of Hong Kong Ltd
- Christian & Missionary Alliance Church Union Hong Kong Ltd.
- Ebenezer School & Home for the Visually Impaired
- Evangel Children's Home *
- Evangelical Lutheran Church Social Service - Hong Kong
- Friends of the Earth (HK) Charity Ltd.
- Fu Hong Society
- Fung Kai Public School - Fung Kai Care & Attention Home For The Elderly
- Haven of Hope Christian Service *
- Heep Hong Society
- Helping Hand
- HK Young Women's Christian Association
- Hong Chi Association
- Hong Kong Blind Union
- Hong Kong Christian Mutual Improvement Society
- Hong Kong Committee for UNICEF
- Hong Kong Down Syndrome Association *
- Hong Kong Employment Development Service Ltd.
- Hong Kong Family Welfare Society
- Hong Kong Federation of Women’s Centres
- Hong Kong Housing Society
- Hong Kong Lutheran Social Service, LC-HKS
- Hong Kong PHAB Association
- Hong Kong Red Cross
- Hong Kong Sheng Kung Hui Welfare Council
- Hong Kong Society for the Protection of Children
- Hong Kong Student Aid Society
- Hong Kong-Macao Conference of Seventh-day Adventists
- Hope Worldwide
- International Social Service Hong Kong Branch
- KELY Support Group Limited
- Life Education Activity Programme
- Make-A-Wish Foundation of Hong Kong Limited
- Mongkok Kai Fong Assn. Chan Hing Social Service Centre
- Mother's Choice Limited
- Neighbourhood Advice-Action Council
- New Life Psychiatric Rehabilitation Association
- Oxfam Hong Kong
- PathFinders Limited *
- Pentecostal Church of Hong Kong
- Playright Children's Play Association
- Pok Oi Hospital
- Precious Blood Children's Village *
- Richmond Fellowship of Hong Kong
- S.K.H. Holy Carpenter Church Community Centre
- Senior Citizen Home Safety Association
- Sik Sik Yuen
- SKH St. Christopher's Home Ltd.
- St. James' Settlement
- Suicide Prevention Services Limited
- Tai Po Baptist Church Social Service
- The ABM Hong Kong Swatow Baptist Church Community Service Association
- The Association of Evangelical Free Churches of Hong Kong
- The Boys' and Girls' Clubs Association of Hong Kong
- The Boys' Brigade, Hong Kong
- The Chinese Rhenish Church Hong Kong Synod, Welfare Department *
- The Family Planning Association of Hong Kong
- The Hong Kong Catholic Marriage Advisory Council *
- The Hong Kong Council of Social Service
- The Hong Kong Girl Guides Association *
- The Hong Kong Society for Rehabilitation
- The Hong Kong Society for the Aged *
- The Hong Kong Society for the Blind
- The Hong Kong Society for the Deaf
- The Mental Health Association of Hong Kong
- The Mother Superior of the Congregation of Our Lady of Charity of the Good Shepherd of Angers at HK
- The Salvation Army
- The Samaritan Befrienders Hong Kong
- The Society for the Aid and Rehabilitation of Drug Abusers
- The Society for the Promotion of Hospice Care
- The Society of Rehabilitation and Crime Prevention, Hong Kong
- The Tsung Tsin Mission of Hong Kong Social Service Company Limited
- The Women's Foundation
- Tung Wah Group of Hospitals *
- United Christian Nethersole Community Health Service *
- Wai Ji Christian Service
- World Vision Hong Kong
- Yan Chai Hospital Social Services Department *
- Yan Oi Tong Limited
- YMCA of Hong Kong *
* New participating Agency Members in 2013