Manager as Coach
Objective
With a combination of lecture, experiential activities, games, case study sharing, exercises, action planning and role-plays of tailor-made NGO workplace scenarios, the course aims to let participants to:
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Understand the role of manager in coaching and performance management
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Enhance skills in communicating performance expectations & standards to employees
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Learn to motivate self and others to higher performance according to their leadership style
Content
1. Leadership
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Understand the expectation, role & responsibilities of a leader
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Explore the issues, difficulties and challenges faced by a leader
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The leader as a coach
2. Performance Evaluation with Coaching and Counselling Skills
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How to prepare for the appraisal and coaching process
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Techniques of staff-self evaluation
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Give constructive feedback; follow-up and monitor the improvement process
3. Case study on Coaching Subordinates
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Identify signals from staff when a problem arises
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"7-Sin” exercise on "staff problems”
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Positive Responding Method
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Professionally Say "No” Method
Details
| Course Code | : | 14A-21 |
| Date(s) | : | 2/9/2014 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | Supervisory and Managerial Staff |
| Class Size | : | 25 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 980.00 |
| HKD 880.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 800.00 (Payment on or before 12/08/2014 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or [email protected] |
| Speaker(s) | : |
Ms. Yu , Cindy 余蕙芳女士
Senior Training Consultant and Facilitator
Legend Strategic Consultancy (HK) Ltd.
Ms Yu possesses more than 25 years work experience in tourism, financial & training fields. She was responsible for training and coaching all frontline sales and oversee the entire operation and front lines servicing, set direction and strategies for market segment. She has been accredited as Certified International Services Quality Management Practitioner (ISQMP), Internal Quality Auditor of Qualicert® by SGS. Besides, she also certified as Professional Corporate Trainer (Level 1) by Ministry of Human Resources and Social Security of the People's Republic of China. She has a highly successful track record in working with groups and facilitating learning, activities and interpersonal communication for all levels of participants.
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Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
