Manager as Coach
(只提供英文版本)目標
With a combination of lecture, experiential activities, games, case study sharing, exercises, action planning and role-plays of tailor-made NGO workplace scenarios, the course aims to let participants to:
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Understand the role of manager in coaching and performance management
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Enhance skills in communicating performance expectations & standards to employees
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Learn to motivate self and others to higher performance according to their leadership style
內容
1. Leadership
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Understand the expectation, role & responsibilities of a leader
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Explore the issues, difficulties and challenges faced by a leader
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The leader as a coach
2. Performance Evaluation with Coaching and Counselling Skills
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How to prepare for the appraisal and coaching process
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Techniques of staff-self evaluation
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Give constructive feedback; follow-up and monitor the improvement process
3. Case study on Coaching Subordinates
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Identify signals from staff when a problem arises
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"7-Sin” exercise on "staff problems”
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Positive Responding Method
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Professionally Say "No” Method
詳細資料
| 課程編號 | : | 14A-21 |
| 日期 | : | 2/9/2014 |
| 時間 | : | 0930 - 1700 (6 小時) |
| 地點 | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| 對象 | : | Supervisory and Managerial Staff |
| 名額 | : | 25 |
| 語言 | : | Cantonese (supplemented with English) |
| 費用 | : | 港幣 980.00 |
| 港幣 880.00 (社聯會員機構職員) | ||
| 早鳥費用 | : | 港幣 800.00 (在 12/08/2014 或之前繳款, 只限社聯會員機構職員) |
| 查詢 | : | 2876 2470 or institute@hkcss.org.hk |
| 主講嘉賓 | : |
Ms. Yu , Cindy 余蕙芳女士
Senior Training Consultant and Facilitator
Legend Strategic Consultancy (HK) Ltd.
Ms Yu possesses more than 25 years work experience in tourism, financial & training fields. She was responsible for training and coaching all frontline sales and oversee the entire operation and front lines servicing, set direction and strategies for market segment. She has been accredited as Certified International Services Quality Management Practitioner (ISQMP), Internal Quality Auditor of Qualicert® by SGS. Besides, she also certified as Professional Corporate Trainer (Level 1) by Ministry of Human Resources and Social Security of the People's Republic of China. She has a highly successful track record in working with groups and facilitating learning, activities and interpersonal communication for all levels of participants.
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備註
「小型機構人才發展資助計劃」不適用於此課程。其他資助計劃，請參閱按此。
