Manager as Coach
(只提供英文版本)目標
With a combination of lecture, experiential activities, games, case study sharing, exercises, action planning and role-plays of tailor-made NGO workplace scenarios, the course aims to let participants to:
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Understand the role of manager in coaching and performance management
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Enhance skills in communicating performance expectations & standards to employees
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Learn to motivate self and others to higher performance according to their leadership style
內容
1. Leadership
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Understand the expectation, role & responsibilities of a leader
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Explore the issues, difficulties and challenges faced by a leader
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The leader as a coach
2. Performance Evaluation with Coaching and Counselling Skills
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How to prepare for the appraisal and coaching process
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Techniques of staff-self evaluation
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Give constructive feedback; follow-up and monitor the improvement process
3. Case study on Coaching Subordinates
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Identify signals from staff when a problem arises
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"7-Sin” exercise on "staff problems”
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Positive Responding Method
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Professionally Say "No” Method
詳細資料
| 課程編號 | : | 14A-21 |
| 日期 | : | 2/9/2014 |
| 時間 | : | 0930 - 1700 (6 小時) |
| 地點 | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| 對象 | : | Supervisory and Managerial Staff |
| 名額 | : | 25 |
| 語言 | : | Cantonese (supplemented with English) |
| 費用 | : | 港幣 980.00 |
| 港幣 880.00 (社聯會員機構職員) | ||
| 早鳥費用 | : | 港幣 800.00 (在 12/08/2014 或之前繳款, 只限社聯會員機構職員) |
| 查詢 | : | 2876 2470 or [email protected] |
| 主講嘉賓 | : |
Ms. Yu Cindy 余蕙芳女士
Senior Training Consultant and Facilitator
Legend Strategic Consultancy (HK) Ltd.
余小姐，行內人稱 「客服達人」，擁有逾30年旅遊、金融及培訓經驗，培訓學員超過五萬人。曾擔任外展培訓中心及香港青年領袖培訓學院課程總監。她是全港首批國際優質服務管理執業師ISQMP，同時具備 ISO10002導師、QualiCert®內審員、國家一級專業企業培訓師及認證品牌策劃師資格。2022年更成為受歡迎網台節目 「教下你個客!」嘉賓主持，分享投訴處理與顧客應對的專業心得。
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備註
「小型機構人才發展資助計劃」不適用於此課程。其他資助計劃，請參閱按此。
