Managing People Conflicts in NGO Workplace
Objective
Nothing can destroy productivity, derail projects, or affect your organisation reputation faster than workplace conflict. Managing groups within organisation/within project team, services targets and the general public who are affected by the conflicts, is significantly important. The workshop will adopt a blended approach of management theories and practical soft skills in NGO environment. Through discussions, case studies, role plays, and presentations, participants will gain insights and acquire skills to:
- recognize organisation stakeholders, sources of conflicts, nature of conflicts, and their escalation over time so they can address them more effectively (Anatomy of Conflicts)
- manage your emotions and influence others emotionally when in conflict with the understanding of your working style (Managing Emotions)
- recognize appropriate conflict resolution style based on your needs to get maximum results (Handling Conflicts)
- negotiate over what you want and move on to a win-win outcome (Negotiation)
Content
Details
| Course Code | : | 15A-09 |
| Date(s) | : | 16/6/2015 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | NGO Managerial and Project Staff |
| Class Size | : | 30 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 1,000.00 |
| HKD 920.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 840.00 (Payment on or before 01/06/2015 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or institute@hkcss.org.hk |
| Speaker(s) | : |
Dr. MAU Kwok Bun , Paul 繆國斌博士
Seasoned Corporate Trainer
Paul is a seasoned corporate trainer, consultant, and a Family Therapist. He has provided psychotherapy services more than 12 years. Recently, he is an adjunct faculty and a clinical supervisor of the “Master of Art in Professional Counselling” degree under Olivet Nazarene University and HKICC. Paul is also a HKU part-time lecturer. He has conducted workshops and seminars including project management; psychological aspects of the management; interpersonal skills; workplace stress management; PM’s EQ Series; Psychological Management in Organization Change for OCGIO, and so on. Participants of these workshops came from ICT, consulting, banking & securities, construction, utilities, manufacturers, clinicians, university staffs & lecturers, NGOs, PMIHK, HKCSSI and so on.
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Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
