Quality Customer Service
Content
¨從友善到專業 - 顧客服務的新定義
¨櫃台服務及電話應對軟硬件
¨優質魔術語及聆聽技巧
¨致歉及拒絕的藝術
¨困難顧客個案研究
¨服務技巧示範及角色扮演
Details
| Course Code | : | 09A-11 |
| Date(s) | : | 16/6/2009 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | |
| Class Size | : | 30 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 770.00 |
| HKD 700.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 630.00 (Payment on or before 02/06/2009 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or [email protected] |
| Speaker(s) | : |
Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
