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Seminar

Quality Customer Service

Content

¨從友善到專業 - 顧客服務的新定義

¨櫃台服務及電話應對軟硬件

¨優質魔術語及聆聽技巧

¨致歉及拒絕的藝術

¨困難顧客個案研究

¨服務技巧示範及角色扮演

Details

Course Code : 09A-11
Date(s) : 16/6/2009
Time : 0930 - 1700 (6 Hours)
Venue : Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
Target Participants :
Class Size : 30
Language : Cantonese (supplemented with English)
Fee : HKD 770.00
    HKD 700.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee : HKD 630.00 (Payment on or before 02/06/2009 for HKCSS Agency Member Staff Only)
Enquiries : 2876 2470 or institute@hkcss.org.hk
Speaker(s) :

Remarks

"Small NGO Capacity Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .

只提供英文版本
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