Staff Conflict Management (Full)
Introduction
As a manager of NGOs, you have a role
Objective
• To exhibit the required knowledge of conflict
• To learn the required skills/techniques in preventing and handling conflict
Content
• Why conflicts arise in
• Some positive and negative thinking about conflict
• Reduce unhealthy conflict elements
• Knowing your style in handling conflict
• Four conflict management strategies in workplace
• Four resolution skills to handle conflict
• Seven joining responses to establish mutual trust for conflict resolution
Details
| Course Code | : | 16B-12 |
| Date(s) | : | 23/2/2017 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : |
NGO Managerial Staff |
| Class Size | : | 30 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 1,050.00 |
| HKD 970.00 (For HKCSS Agency Member Staff Only) | ||
| HKD 176.00 ("Small NGO Talent Development Subsidy Programme"- the highest subsidy amount is 80% of the course fee. Please refer to “Financial Assistance”.) | ||
| Early Bird Fee | : | HKD 880.00 (Payment on or before 02/02/2017 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or institute@hkcss.org.hk |
| Speaker(s) | : |
Mr. Kung Pak Sing , Patrick 龔柏成先生
Seasoned HR Professional
Mr Kung spent 32-year service with the Hong Kong Police and retired in the rank of Superintendent (Force Training Officer). In order to enrich his life and pursue his helping profession, Mr Kung was appointed as the counselling supervisor of the Enoch Christian Fellowship, HKPF after retirement. He has the experience of over 3,000-hours of face-to-face interviews with groups, couples and individuals.
Patrick is experienced in conducting workshops and training for the both public and private organisations, on crisis management, stress handling, complaint and conflict resolution, counselling and interpersonal related training. He holds a Master of Social Science in Marriage and Family Therapy, Hong Kong University, Master of Social Science in Counselling, University of South Australia, Diploma in Training Management, Chinese University, B.A. Hon. In Public Policy and Management, University of Ulster, Myers-Briggs Type Indicator licensed distributor; and NLP practitioner. |
Remarks
Quota is set for each course in "Small NGO Talent Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .
