訓練課程

Staff Conflict Management (Full)

(只提供英文版本)

簡介

As a manager of NGOs, you have a role to maintain a cohesive working environment and handle conflicts when necessary. The course is designed for managers of NGOs to prevent and deal with conflict among your staff.

目標

• To exhibit the required knowledge of conflict

• To learn the required skills/techniques in preventing and handling conflict

內容

• Why conflicts arise in organisations

• Some positive and negative thinking about conflict

• Reduce unhealthy conflict elements

• Knowing your style in handling conflict

• Four conflict management strategies in workplace

• Four resolution skills to handle conflict among client and employee

• Seven joining responses to establish mutual trust for conflict resolution

詳細資料

課程編號	:	16B-12
日期	:	23/2/2017
時間	:	0930 - 1700 (6 小時)
地點	:	香港灣仔軒尼詩道15號溫莎公爵社會服務大廈
對象	:	NGO Managerial Staff
名額	:	30
語言	:	粵語 (輔以英文詞彙)
費用	:	港幣 1,050.00
		港幣 970.00 (社聯會員機構職員)
		港幣 176.00 (「小型機構人才發展資助計劃」最高資助額為學費80%，詳請瀏覽－「資助計劃」內容)
早鳥費用	:	港幣 880.00 (在 02/02/2017 或之前繳款, 只限社聯會員機構職員)
查詢	:	2876 2470 or institute@hkcss.org.hk
主講嘉賓	:	Mr. Kung Pak Sing , Patrick 龔柏成先生 Seasoned HR Professional Mr Kung spent 32-year service with the Hong Kong Police and retired in the rank of Superintendent (Force Training Officer). In order to enrich his life and pursue his helping profession, Mr Kung was appointed as the counselling supervisor of the Enoch Christian Fellowship, HKPF after retirement. He has the experience of over 3,000-hours of face-to-face interviews with groups, couples and individuals. Patrick is experienced in conducting workshops and training for the both public and private organisations, on crisis management, stress handling, complaint and conflict resolution, counselling and interpersonal related training. He holds a Master of Social Science in Marriage and Family Therapy, Hong Kong University, Master of Social Science in Counselling, University of South Australia, Diploma in Training Management, Chinese University, B.A. Hon. In Public Policy and Management, University of Ulster, Myers-Briggs Type Indicator licensed distributor; and NLP practitioner.