George is a certified Corporate Coach, a Certified Behavioral Consultant, an accredited MBTI administrator and practitioner and also a certified trainer in “KnowBrainer”, an innovation and process programme from USA. He has over 15 years of senior management experience throughout Asia Pacific with Fortune 500 and regional companies. Companies he has worked with before in Hong Kong/Macau include: Mass Mutual Insurance, Dragon Air, Hong Kong Convention and Exhibition Centre, Hong Kong CSL, Macau International Airport, Marco Polo Group of Hotels; and in China: GT Group. He has also provided training in India, Thailand, Korea and Singapore. Prior to setting up his own regional training and consultancy, he was Director of Service Quality Centre belonging to part of the Singapore Airlines Group. George earned both Bachelor and Master in Business Administration from the University of Texas at Austin, USA.

Ms Lam has over 10 years’ experience in the social service sector. She specializes in NGO’s capacity building and cross-sectoral collaboration. She assisted the Council to establish the HKCSS Institute in 2007 with an aim to enhance management quality of the sector. Ms Lam has provided management consultancy on organization review and talent development for a number of organizations. She is also the project-in-charge of salary survey and competency modeling on leadership. She is a certified DISC behavioral consultant of the Institute for Motivational Living and certified practitioner of Workplace Big Five Profile of the Center for Applied Cognitive Studies (CentACS), USA, and Harrison AssessmentsTM. She holds an EMBA (HKUST), MSc in Social and Public Communication (LSE) and a GDip in Management Consulting (HKU).