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Certificate for Newly Promoted Supervisors in NGOs - Managing Communications and Conflicts by DISC Personality Profiling (Session 3)

Introduction

According to the HKCSS Institute’s Training Need Analysis (NGO TNA, 2018), junior managers were found to be having difficulties in managing their changed role in terms of attitude and skill set, especially on staff supervision and, workload and work level management. There is also a need for them to have a mutual-support network for on-going challenges and to have different exposure to widen their horizon. "The First-time Manager” (2015) specifies that role and function of a supervisor include recruitment, communication, planning, organizing, training, supervising, performance assessment and dismissal. Based on the needs found, a 5-day programme in 2 months with two clusters of skills is designed to cater for the changing role of a newly promoted supervisor, which are personal efficacy and people management. Besides, a programme in 2-month long in 5 meetings may facilitate participants to build peer network outside the organisation.

The 1st half will focus on personal Growth, self-management and leadership development while the 2nd half will focus HR essences on working with people as a supervisor.


Objective

• To equip with newly promoted supervisors with the needed mindset and skills as a people manager
• To enhance the understanding of participants on their strengths and weaknesses on being a people manager for continued learning and growth
• To broaden the network of participants in the NGO sector

Content

• Gain self-awareness on communication strengths and gaps by DISC assessment tool
• Calibration techniques on identifying different DISC personality styles by experiential learning games
• Application of DISC to build trust and resolve conflicts within team, and with stakeholders
• On-site case discussions and application

Details

Course Code : 19B-C07
Date(s) : 20/10/2020
Time : 0930 - 1700 (6 Hours)
Venue : Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
Target Participants : Newly promoted supervisor (preferably within 24 months) with people management role and direct report subordinate(s)
Class Size : 30
Language : Cantonese (supplemented with English)
Fee : HKD 1,435.00
    HKD 1,345.00 (For HKCSS Agency Member Staff Only)
    HKD 236.00 ("Small NGO Capacity Development Subsidy Programme"- the highest subsidy amount is 80% of the course fee. Please refer to “Financial Assistance”.)
Early Bird Fee : HKD 1,180.00 (Payment on or before 2020-09-29 for HKCSS Agency Member Staff Only)
Enquiries : 2876 2434 or institute@hkcss.org.hk
Speaker(s) :
Ms. LAM , Lois 林莉君女士
Head, HKCSS Institute
The Hong Kong Council of Social Service
Ms Lam has over 10 years’ experience in the social service sector. She specializes in NGO’s capacity building and cross-sectoral collaboration. She assisted the Council to establish the HKCSS Institute in 2007 with an aim to enhance management quality of the sector. Ms Lam has provided management consultancy on organization review and talent development for a number of organizations. She is also the project-in-charge of salary survey and competency modeling on leadership. She is a certified DISC behavioral consultant of the Institute for Motivational Living and certified practitioner of Workplace Big Five Profile of the Center for Applied Cognitive Studies (CentACS), USA, and Harrison AssessmentsTM. She holds an EMBA (HKUST), MSc in Social and Public Communication (LSE) and a GDip in Management Consulting (HKU).

Remarks

Quota is set for each course in "Small NGO Capacity Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .

• This certificate course is not processed on a first come, first served basis, applicant may go through selection process by HKCSS Institute and trainers
• 課程內容只提供英文版本

課程由2020年4月28日延期至10月20日舉行。

Related Courses
Certificate for Newly Promoted Supervisors in NGOs
Enhancing Personal Effectiveness in Role Transition - Session 1
Driving Innovation and Leadership Effectiveness in Team - Session 2
HR Essence in Performance Management and Coaching - Session 4
Employment Related Law in Hong Kong - Awareness and Ethical Practice - Session 5
HR Essence on Recruitment, Selection and People Development in Aligning Goals and Values - Session 6

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