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NGO In-house Course: Managing Team Conflicts

Objective

  • To understand how perceptions and biases create and escalate conflicts, especially in human service organisations
  • To adopt effective approach to prevent, manage and resolve conflicts

Content

  • Understanding conflicts in human service organisations
  • Understanding perceptions, biases, natural development and escalation of conflict
  • Five levels of conflict and five conflict management approaches
  • ABCD constructive conflict resolution model
  • Conflict prevention in human service organisations
  • Case study and application in human service organisations



Details

Course Code : 20B-IH04 (Original: 19B-IH08)
Date(s) : 27/10/2020
Time : 0930 - 1700 (6 Hours)
Venue : Kwun Tong, Kowloon
Target Participants : Potential Centre-in-Charge/ Registered Social Workers with Degrees
Class Size : 30
Language : Cantonese (supplemented with English)
Fee : HKD 0.00
    HKD 0.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee : HKD 0.00 (Payment on or before 00/00/0000 for HKCSS Agency Member Staff Only)
Enquiries : 2876 2470 or institute@hkcss.org.hk
Speaker(s) :
Dr. WONG , Joseph 黃寶琦博士
Principal Consultant
Pro-Key Learning Services Ltd
Dr Joseph Wong is a management training expert and seasoned management practitioner with more than twenty-five years’ experience in people development and service management. He has held management positions in education services, support services, quality management and business development in global IT company, and holds a Doctor of Education degree in lifelong education from the University of Nottingham. Joseph has trained more than 10,000 professionals and managers in NGOs and commercial organizations in the areas of project management, team leadership, innovation and strategic planning. He is renowned for his interactive approach and the ability of integrating management best practices and making them simple and easy to apply. Joseph is a Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), certified Scrum master, advanced DISC practitioner and behavioral consultant, and MBTI administrator.

Remarks

"Small NGO Capacity Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .

只提供英文版本

NGO in-house course is not open for public enrollment.

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