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NGO In-house Course: 如何處理服務使用者投訴(基礎篇)

Objective

  • 以積極正面的心態去面對投訴
  • 處理投訴及應對難纏的客戶

Content

  • 投訴vs惡夢
  • 在言語上表現出對客戶關注點的理解
  • 如何與客戶說「不」而又不會因此失去一個客戶
  • 處理投訴的技巧
  • 技巧練習

Details

Course Code : 19B-IH09
Date(s) : 20/6/2020
Time : 0930 - 1700 (6 Hours)
Venue : Lam Tin, Kowloon, Hong Kong
Target Participants : Customer Service Staff
Class Size : 20
Language : Cantonese (supplemented with English)
Fee : HKD 0.00
    HKD 0.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee : HKD 0.00 (Payment on or before 00/00/0000 for HKCSS Agency Member Staff Only)
Enquiries : 2876 2470 or institute@hkcss.org.hk
Speaker(s) :

Remarks

"Small NGO Capacity Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .

只提供英文版本

NGO in-house course is not open for public enrolment.

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