NGO In-house Course: 如何處理服務使用者投訴（基礎篇）
Objective
- 以積極正面的心態去面對投訴
- 處理投訴及應對難纏的客戶
Content
- 投訴vs惡夢
- 在言語上表現出對客戶關注點的理解
- 如何與客戶說「不」而又不會因此失去一個客戶
- 處理投訴的技巧
- 技巧練習
Details
| Course Code | : | 19B-IH09 |
| Date(s) | : | 20/6/2020 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Lam Tin, Kowloon, Hong Kong |
| Target Participants | : | Customer Service Staff |
| Class Size | : | 20 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 0.00 |
| HKD 0.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 0.00 (Payment on or before 00/00/0000 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or institute@hkcss.org.hk |
| Speaker(s) | : |
Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
NGO in-house course is not open for public enrolment.
