NGO In-house Course: Managing Conflicts in Human Service Organizations
Objective
- To understand how perceptions and biases create and escalate conflicts, especially in human service organisations
- To adopt effective approach to prevent, manage and resolve conflicts
Content
- Understanding conflicts in human service organisations
- Understanding perceptions, biases, natural development and escalation of
- conflict
- Five levels of conflict and five conflict management approaches
- ABCD constructive conflict resolution model
- Conflict prevention in human service organisations
- Case study and application in human service organisations
Details
| Course Code | : | 20A-IH01 |
| Date(s) | : | 24/9/2020 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | TBC |
| Target Participants | : |
Team leaders, managers, and senior management
|
| Class Size | : | 30 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 0.00 |
| HKD 0.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 0.00 (Payment on or before 00/00/0000 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or [email protected] |
| Speaker(s) | : |
Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
NGO in-house course is not open for public enrolment.
