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NGO In-house Course: Managing Conflicts in Human Service Organizations


  • To understand how perceptions and biases create and escalate conflicts, especially in human service organisations
  • To adopt effective approach to prevent, manage and resolve conflicts


  • Understanding conflicts in human service organisations
  • Understanding perceptions, biases, natural development and escalation of
  • conflict
  • Five levels of conflict and five conflict management approaches
  • ABCD constructive conflict resolution model
  • Conflict prevention in human service organisations
  • Case study and application in human service organisations


Course Code : 20A-IH01
Date(s) : 24/9/2020
Time : 0930 - 1700 (6 Hours)
Venue : TBC
Target Participants :
Team leaders, managers, and senior management

Class Size : 30
Language : Cantonese (supplemented with English)
Fee : HKD 0.00
    HKD 0.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee : HKD 0.00 (Payment on or before 00/00/0000 for HKCSS Agency Member Staff Only)
Enquiries : 2876 2470 or [email protected]
Speaker(s) :


"Small NGO Capacity Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .


NGO in-house course is not open for public enrolment.