Service Challenge - How to Handle Complaints (Advanced)
|Date(s)||:||8 Mar 2022|
|Time||:||0930 - 1700 (6 Hours)|
|Venue||:||Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK|
|Language||:||Cantonese (supplemented with English)|
|HKD 1,060.00 (For HKCSS Agency Member Staff Only)|
|HKD 184.00 ("Small NGO Capacity Development Subsidy Programme"- the highest subsidy amount is 80% of the course fee. Please refer to “Financial Assistance”.)|
|Early Bird Fee||:||HKD 920.00 (Payment on or before 15/02/2022 for HKCSS Agency Member Staff Only)|
|Enquiries||:||2876 2434 or firstname.lastname@example.org|
Ms. Yu , Cindy 余蕙芳女士
Senior Training Consultant and Facilitator
Legend Strategic Consultancy (HK) Ltd.
Ms Yu possesses more than 25 years work experience in tourism, financial & training fields. She was responsible for training and coaching all frontline sales and oversee the entire operation and front lines servicing, set direction and strategies for market segment. She has been accredited as Certified International Services Quality Management Practitioner (ISQMP), Internal Quality Auditor of Qualicert® by SGS. Besides, she also certified as Professional Corporate Trainer (Level 1) by Ministry of Human Resources and Social Security of the People's Republic of China. She has a highly successful track record in working with groups and facilitating learning, activities and interpersonal communication for all levels of participants.
Quota is set for each course in "Small NGO Capacity Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .