Short Courses
【FULL】Mastering Your Communication & Interpersonal Skills at Workplace
Introduction
團隊合作並非一件易事，成員要長時間一起成長，彼此理解及信任，工作起來才能事半功倍。有效掌握工作間的溝通技巧，不但可以改善團隊間以至與機構不同持份者的人際關係，同時亦可以讓我們更妥善處理甚至化解衝突，以提升工作效率。當團隊之間的溝通能保持同步，不論是會議或團隊協作項目，便會更加高效及更容易達至和諧合作。
Objective
- 認識有效溝通的過程
- 學習有效溝通及提升溝通影響力的技巧
- 掌握如何善用不同溝通風格以提升工作效率
- 掌握如何能夠得體地表達立場而不損工作間的人際關係
- 了解如何創造溝通中「雙贏」的局面
- 掌握達致溝通「雙贏」結果的要訣
Content
- 有效溝通的原則
- 如何衝破及克服溝通的障礙
- 了解不同的溝通風格
- 溝通過程中常用的技巧與運用
- 善用不同溝通風格，正面提升個人影響力，化解衝突
- 如何與不同持份者有效溝通與實戰
Details
| Course Code | : | 22A-01 |
| Date(s) | : | 23 Jun 2022 (Thu) |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | NGO Managerial & Supervisory Staff |
| Class Size | : | 24 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 1,180.00 |
| HKD 1,100.00 (For HKCSS Agency Member Staff Only) | ||
| HKD 192.00 ("Small NGO Talent Development Subsidy Programme"- the highest subsidy amount is 80% of the course fee. Please refer to “Financial Assistance”.) | ||
| Early Bird Fee | : | HKD 960.00 (Payment on or before 02/06/2022 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2434 or institute@hkcss.org.hk |
| Speaker(s) | : |
Ms. YU Cindy 余蕙芳女士
Learning Development Director and Principle Facilitator
Legend Strategic Consultancy (HK) Ltd.
Ms. Yu possesses more than 25 years work experience in tourism, financial & training fields. She was responsible for training and coaching all frontline sales and oversee the entire operation and front lines servicing, set direction and strategies for market segment. She has been accredited as Certified International Services Quality Management Practitioner (ISQMP), Internal Quality Auditor of Qualicert® by SGS. Besides, she also certified as Professional Corporate Trainer (Level 1) by Ministry of Human Resources and Social Security of the People's Republic of China. She has a highly successful track record in working with groups and facilitating learning, activities and interpersonal communication for all levels of participants.
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Remarks
Quota is set for each course in "Small NGO Talent Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .
About Vaccine Pass & "LeaveHomeSafe” QR Code
- All participants are required to scan the "LeaveHomeSafe” venue QR code and present their Vaccine Pass for verification to show evidence of vaccination or medical exemption certificate upon entry to the class venue.
- Depending on the latest pandemic situation, the mode of course delivery might change to online class.
- No refund or course withdrawal will be made due to non-fulfillment of QR code scanning and Vaccine Pass verification and/ or change of course delivery mode.
- For details of the Vaccine Pass (疫苗通行證), please visit https://www.coronavirus.gov.hk/chi/vaccine-pass.html
(Course Detail in Chinese Version ONLY)
