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HR Essence in Performance Management and Coaching


  • To understand and conduct effective performance conversation and appraisal process 
  • To learn how to implement day to day management practices to enhance staff performance 
  • To know how to deal with problematic staff tactfully 


  • The best performance model: Passion, Competencies and Organisational needs 
  • The challenges in performance management 
  • The 3 right sets and the 3 steps in performance conversation 
    • Identify strategy: the skill and will matrix 
    • Construct your performance conversation 
    • The essential skills in performance conversation 
    • Ask quality questions 
    • Agree on follow up 
    • From feedback to feedforwarding 
  • Day to day management practices in performance management  
  • Different tactics when handling difficult cases 


Course Code : 22B-03
Date(s) : 16 Feb 2023 (Thu)
Time : 0930 - 1700 (6 Hours)
Venue : Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
Target Participants : NGO Managerial & Supervisory Staff (with people management role) 
Class Size : 30
Language : Cantonese (supplemented with English)
Fee : HKD 1,180.00
    HKD 1,100.00 (For HKCSS Agency Member Staff Only)
    HKD 192.00 ("Small NGO Talent Development Subsidy Programme"- the highest subsidy amount is 80% of the course fee. Please refer to “Financial Assistance”.)
Early Bird Fee : HKD 960.00 (Payment on or before 26/01/2023 for HKCSS Agency Member Staff Only)
Enquiries : 2876 2434 or [email protected]
Speaker(s) :
Mr. CHUNG Hillman 鍾衍文先生
Principal Consultant
Human Focus Consulting
Mr. Chung has 30 years of working experience in Human Resources and Consulting field. He has assumed human resources leadership in different business natures such as hotel, food and beverage operations, estate management, transportation services and resort establishment. Hillman holds a master degree in Human Resources Management from the University of Surrey. He has been a licensed Trainer of a series of programs under an American consulting firm and accredited practitioner of the Myers-Briggs Type Indicator (MBTI)® Step I & II, a certified administrator of DISC Behavioral Assessment and a certified coach of Marshall Goldsmith Stakeholder Centered Coaching.


Quota is set for each course in "Small NGO Talent Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .