Short Courses
Cost-Saving and Efficiency Enhancement – Rapid Process Improvement
Introduction
For NGOs, making the most of limited resources is not just a goal – it’s a necessity. The effectiveness and sustainability of services strongly rely on how well organizations can navigate resource constraints while delivering high-quality outcomes. The pressing question arises: how can NGOs reduce costs and simultaneously enhance the overall quality of their services?
One of the most effective strategies for addressing this challenge lies in the identification and improvement of workflow processes. Yet, many organizations encounter significant hurdles when it comes to implementing these changes. Often, they face uncertainty about where to begin or lack a structured plan to guide their efforts. Therefore, it is crucial for these organizations to explore practical solutions to optimize their processes, thereby increasing service efficiency even in the face of limited resources.
In this workshop, participants will acquire essential skills and tools necessary for mastering the art of process improvement. Through a blend of group discussions, experiential learning activities, and case sharing, participants will have the opportunity to brainstorm and formulate innovative ideas for process improvement and develop actionable strategies to help organizations achieve both “cost-saving” and “efficiency enhancement”. This approach not only fosters immediate improvements but also empowers participants to better serve their communities while ensuring financial sustainability.
Objective
Content
- Identify cost reduction and efficiency enhancement opportunities in service center processes
- The 5-step CRACK process improvement roadmap
- Cases sharing from non-profit sector and critical success factors
- Tools for conducting process analysis and process improvement project templates
- Proven approaches and techniques for exploring process improvement ideas
- Experiential learning activities and group practice exercise
Details
| Course Code | : | 25A-02 |
| Date(s) | : | 25 June 2025 (Wed) |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | NGO Managerial & Supervisory Staff (experienced in managing workflows and responsiblities) |
| Class Size | : | 30 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 1,580.00 |
| HKD 1,420.00 (For HKCSS Agency Member Staff Only) | ||
| HKD 504.00 ("Small NGO Talent Development Subsidy Programme"- the highest subsidy amount is 60% of the course fee. Please refer to “Financial Assistance”.) | ||
| Early Bird Fee | : | HKD 1,260.00 (Payment on or before 28/05/2025 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2486 or institute@hkcss.org.hk |
| Speaker(s) | : |
Mr. CHOU Dicky 仇德基先生
Founder and Executive Director
High Impact Management Consulting Limited
Since 1996, Mr. Chou has been providing management consulting services to business corporations, government offices, and NGOs on strategic planning, business process reengineering, Malcolm Baldrige Assessment, Management Development and cultural change projects. Dicky is a veteran consultant in driving organization transformation, through nurturing internal change agents, mass communication and cultural change programmes. Throughout his career, he has consistently assisted his clients in enhancing their management systems, leading to the recognition of three of them with prestigious management awards received from the Hong Kong Management Association, including the Hong Kong Society for the Aged. Mr. Chou is the co-author of two books: “《變革現生機 - 耆康會給企業管理的啟示》,” published by Ming Pao Publications Ltd., and “《流程改善自學教材套》,” published by the Hong Kong Council of Social Service. |
Remarks
Quota is set for each course in "Small NGO Talent Development Subsidy Programme". All applications are subject to approval. For details, please click HERE .
