Conflict is an inherent and inevitable part in any working relationship. In the context of NGOs, where collaborative efforts among colleagues and teams are crucial for delivering impactful social services, effective conflict management becomes essential for fostering collaboration and driving organizational success. However, conflict often escalate as a result of poor communication, unclear roles and authority, and emotional barriers, all of which hinder effective teamwork and mission-driven progress. When approached professionally and constructively, conflict can act as a powerful catalyst for strengthening relationships and enhancing communication among individuals.

In this workshop, participants will explore a variety of effective communication techniques and negotiation frameworks. They will also develop essential emotional intelligence competencies that are vital for navigating challenging situations. Through case studies, interactive activities and hands-on applications, participants will acquire practical conflict management and negotiation skills to strengthen stakeholder relationships and advance the mission of their NGOs.
 

• Identify Conflict Types: Understand and define conflict and its key characteristics
• Analyze Conflict Cases: Decode conflict scenarios by identifying facts, feelings, root causes, and the actions taken during the conflict.
• Differentiate Communication Styles: Recognize and differentiate between passive, aggressive, passive-aggressive, and assertive communication styles for effective conflict management.
• Apply Negotiation Principles: Use negotiation strategies focusing on collaboration, mutual interests, and objective criteria.

1.    Conflict Defined
•    What is conflict?
•    Characteristics and seriousness

2.    Conflict Cases Decoded
•    Five elements: Facts, Feelings, Sources, Needs and Concerns, Actions
•    Interactive activities to decode real cases

3.    Assertive Communication for Conflict Management
•    Techniques and skills for assertive communication

4.    Resolving Conflict through Negotiation Principles
•    Introduction to negotiation as a tool
•    Principled negotiation techniques for finding mutually acceptable solutions

5.    Negotiation Strategies for Collaboration
•    Five approaches: Avoiding, Competing, Accommodating, Collaborating, Compromising

6.    Conflict Context Analysis
•    Assess conflict by:

• Level of opposition (severity, gap size)
• Complexity (history, pattern, parties involved)
• Trust and relationship quality
• Willingness to engage in good faith
• Emotional readiness
• Urgency of resolution