In today’s increasingly demanding service environment, NGOs middle and senior management staff are expected not only to maintain high standards of service quality, but also to respond swiftly to changes while ensuring organisational stability and long-term development. However, with rising operational demands and ongoing manpower constraints, many middle and senior management staff find themselves juggling frontline support, team supervision, and administrative duties. As a result, they are often consumed by day-to-day operations, leaving limited capacity for forward planning and strategic thinking needed to tackle future challenges, ultimately affecting service effectiveness and sustainability. 

In this context, effective talent management becomes a critical lever for enhancing managerial effectiveness. By equipping themselves with talent and HR management knowledge and practical tools, middle and senior management staff can use systematic tools to refine their management approaches, strengthen staff engagement and performance, and foster stronger team collaboration. This can support them through manpower challenges, and free up managerial capacity for strategic execution and service planning. Meanwhile, they can also develop the perspective and practical strategies needed to strengthen internal human capital, build team resilience, and support sustainable growth. 

This programme is tailored for NGO middle and senior management staff from diverse professional backgrounds, including but not limited to service development, corporate development, and human resources management, and beyond. Through interactive workshops led by an HR expert, participants can gain comprehensive frameworks and tools for effective talent management. Supported with experience sharing, they can better connect talent management concepts in daily management context. This enables participants to align talent strategy with their leadership impact and organisational goals, facilitating application and encouraging self-initiated action in their work setting. Participants will also benefit from cross-organisation peer exchange and networking, and cross-sectoral insight exchange from experienced business leaders and HR experts, enriching their learning experience. 

1.⁠ ⁠Understand how to connect talent strategy and initiatives directly to your leadership impact and organisational goals.
2.⁠ ⁠Acquire practical tools and concepts on talent management and development:

• Onboarding: Transform your onboarding process into a powerful launchpad for new hires.
• Employee Engagement: Boost retention by deploying actionable engagement and holistic wellness tactics.
• Talent Mapping: Future-proof your team by identifying key roles and creating a clear succession map.
• Talent Growth: Spark meaningful career development and unlock growth potential within your team.

3.⁠ ⁠Learn from the best with real-world stories from industry leaders, talent management experts and young talents.

• [Part 1: Talent Management Overview] – What are the holistic concept and strategic importance of Talent Management? How to link it to your leadership role?
• [Part 2: Onboarding] – What are the practical and holistic onboarding plan to help people transit successfully?
• [Part 3: Employee Engagement] – What is employee engagement? How to instill employee wellness holistically to retain good talent?
• [Part 4: Talent Mapping] – How to do talent review and succession planning practically to link to your organisation plan to enable business delivery?
• [Part 5: Talent Growth] – How to help the talent to think career development systemically?
• [Fireside Chat] – Enhance learning through real-world experience sharing by industry leaders, talent management experts and young talents

【Application Guidelines】

【Important Points to Note】

1. The Certificate programme is not offered on a first come, first served basis.  Screening of application by HKCSS Institute for eligibility for taking the programme may apply.

2. ONLY online application and cheque payment are accepted for enrolment to this certificate programme. 

3. Upon submission of online application, please mail the programme fee cheque to HKCSS Institute within 5 working days. Application without cheque will be considered as incomplete application and no further screening on enrolment will be made.