Service Innovation & Experience Design Training Workshop
Objective
•To strengthen the participants’ awareness of how service innovation can contribute to outcome achievement of the respective services
•To enhance the participants’ appreciation and determination in using experience design to enhance service
•To equip the participants with the specific concepts and tools to implement experience design in their service
•To enhance the participants’ appreciation and determination in using experience design to enhance service
•To equip the participants with the specific concepts and tools to implement experience design in their service
Content
•The Service Experience Design Framework – keys to service innovation
•An Assessment on the Innovation Climate of Your Agency
•How to Innovate – the SXD Roadmap
•Cases on Customer-Centric Service Design
•See with the Client’s Eyes – Empathy in Action: Observe and Feel
•Mapping Customer Journey
•Generating Ideas
•Innovation in Action – Rapid Service Prototyping
•Taking it Back to the Agency
•An Assessment on the Innovation Climate of Your Agency
•How to Innovate – the SXD Roadmap
•Cases on Customer-Centric Service Design
•See with the Client’s Eyes – Empathy in Action: Observe and Feel
•Mapping Customer Journey
•Generating Ideas
•Innovation in Action – Rapid Service Prototyping
•Taking it Back to the Agency
Details
| Course Code | : | 12A-11 |
| Date(s) | : | 30/8/2012 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong |
| Target Participants | : | NGO Managerial and Supervisory Staff |
| Class Size | : | 30 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 930.00 |
| HKD 850.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 770.00 (Payment on or before 09/08/2012 for HKCSS Agency Member Staff Only) |
| Enquiries | : | HKCSS Institute: 2876 2470 or [email protected] |
| Speaker(s) | : |
Mr. Lee , Catus 李祥麟先生
Principal Consultant
Zensiblo Consulting Limited
Mr Lee is a vibrant consultant and trainer with 20 years of rich experience in business improvement, management consulting, training and development. Lively delivery, flexible approach and focus on creating learning experience for lasting personal and business improvement and changes. He assisted a wide spectrum of organizations, including business, government, and NGOs, to improve processes, strategy, service design, and the review of overall management systems. He has designed and delivered training programs to over 10,000senior and middle level managers in Hong Kong & PRC to effect business improvement.
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Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
