服務創新與體驗設計工作坊
(只提供英文版本)目標
•To strengthen the participants’ awareness of how service innovation can contribute to outcome achievement of the respective services
•To enhance the participants’ appreciation and determination in using experience design to enhance service
•To equip the participants with the specific concepts and tools to implement experience design in their service
•To enhance the participants’ appreciation and determination in using experience design to enhance service
•To equip the participants with the specific concepts and tools to implement experience design in their service
內容
•The Service Experience Design Framework – keys to service innovation
•An Assessment on the Innovation Climate of Your Agency
•How to Innovate – the SXD Roadmap
•Cases on Customer-Centric Service Design
•See with the Client’s Eyes – Empathy in Action: Observe and Feel
•Mapping Customer Journey
•Generating Ideas
•Innovation in Action – Rapid Service Prototyping
•Taking it Back to the Agency
•An Assessment on the Innovation Climate of Your Agency
•How to Innovate – the SXD Roadmap
•Cases on Customer-Centric Service Design
•See with the Client’s Eyes – Empathy in Action: Observe and Feel
•Mapping Customer Journey
•Generating Ideas
•Innovation in Action – Rapid Service Prototyping
•Taking it Back to the Agency
詳細資料
課程編號 | : | 12A-11 |
日期 | : | 30/8/2012 |
時間 | : | 0930 - 1700 (6 小時) |
地點 | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong |
對象 | : | NGO Managerial and Supervisory Staff |
名額 | : | 30 |
語言 | : | Cantonese (supplemented with English) |
費用 | : | 港幣 930.00 |
港幣 850.00 (社聯會員機構職員) | ||
早鳥費用 | : | 港幣 770.00 (在 09/08/2012 或之前繳款, 只限社聯會員機構職員) |
查詢 | : | HKCSS Institute: 2876 2470 or [email protected] |
主講嘉賓 | : |
Mr. Lee , Catus 李祥麟先生
Principal Consultant
Zensiblo Consulting Limited
Mr Lee is a vibrant consultant and trainer with 20 years of rich experience in business improvement, management consulting, training and development. Lively delivery, flexible approach and focus on creating learning experience for lasting personal and business improvement and changes. He assisted a wide spectrum of organizations, including business, government, and NGOs, to improve processes, strategy, service design, and the review of overall management systems. He has designed and delivered training programs to over 10,000senior and middle level managers in Hong Kong & PRC to effect business improvement.
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備註
「小型機構人才發展資助計劃」不適用於此課程。其他資助計劃,請參閱按此。