Training Course List

Crisis Management - an Agency Level Approach

Key Tools to Identify and Assess Potential Risks, Issues and Crises in the

Organization

Develop and Implement Crisis Management Plan

Identify Crisis Stakeholders and Manage their Demands and Expectations

Develop Strategic Plan on Crisis Communication

1. What is Crisis?

2. Conduct Crisis Audit to Analyze Potential Threats

3. Crisis Scenarios and Contingency Planning

4. Key Elements of Crisis Management Plan

5. Steps in Managing Crisis

6. Strategic Plan on Crisis Communication

Course Code	:	11B-05
Date(s)	:	16/11/2011
Time	:	0930 - 1700 (6 Hours)
Venue	:	Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
Target Participants	:	NGO managerial staff
Class Size	:	30
Language	:	Cantonese (supplemented with English)
Fee	:	HKD 1,700.00
		HKD 1,540.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee	:	HKD 1,400.00 (Payment on or before 26/10/2011 for HKCSS Agency Member Staff Only)
Enquiries	:	2876 2470 or institute@hkcss.org.hk
Speaker(s)	:	Mr. Tsang Wing Keung , Johnny 曾永強先生 Chief Executive Officer Baptist Oi Kwan Soicial Service Prior joining BOKSS, Mr Tsang was Deputy Chief Executive (Corporate Development) of the Hong Kong YWCA. Started his career in Social Service as a Youth outreaching social worker, then committed in training, re-training, employment and employee assistance programme, Mr Tsang has rich experience in management, training and consultancy. The Government Departments he served including the Education Bureau, Civil Service Bureau and Correctional Service Department of Hong Kong and Social Work Bureau of Macau. Mr Tsang holds Bachelor Degree of Social Work, Master Degree in Management (Public Sector Management) and Master Degree of Social Science in Criminology.